English Customer Digital - Yogyakarta

Teleperformance; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global customer service company seeks candidates for a position in customer support. This role involves providing assistance via email and chat, resolving technical issues, and meeting performance indicators. Ideal applicants should have a minimum of a D3 or bachelor's degree, strong communication skills in English, and the ability to work flexible hours.

Qualifications

• Fresh graduates are welcome to apply.
• Flexible with a 24-hour shifting schedule.

Responsibilities

• Provide timely support to customers through digital channels.
• Identify and escalate priority issues appropriately.
• Assist customers with basic technical inquiries.

Skills

Written and verbal communication skills in English

Strong problem-solving skills

Multi-task capabilities

Typing speed of at least 50 words per minute

Education

D3 or bachelor's degree from all majors

Job description

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Provide timely support to customers through available communication digital channels (email and chat).

Identify and escalate priority issues through proper channels.

Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

Meet all key performance indicators set by the company and client.

Work with other team members in identifying better ways to provide customer support.

Qualifications

Minimum D3 or bachelor's degree from all majors.

Good written and verbal communication skills in English (will be tested during the recruitment process).

Fresh graduates are welcome to apply.

Flexible with a 24-hour shifting schedule and changes along with it.

Strong problem-solving skills and demonstrated multi-task capabilities.

Preferably have a typing speed of at least 50 words per minute.

Fast learner and independent worker in multi-LOB environments (email and live chat).

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.

Unlock job insights

Salary, number of applicants, skills match.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Customer Service role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

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