English Customer Digital - Permanent Night Shift (Yogyakarta)

TP; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company is seeking customer support representatives to provide assistance through digital communication channels. Candidates should have at least a D3 or bachelor's degree, possess strong English communication skills, and be flexible for night shifts. This is an excellent opportunity for fresh graduates to start their careers in a dynamic environment.

Qualifications

• Good written and verbal communication skills in English.
• Typing speed of at least 50 words per minute preferred.
• Flexible for Permanent Night Shift schedule.

Responsibilities

• Provide timely support to customers through digital channels.
• Identify and escalate priority issues through proper channels.
• Assist customers in resolving basic technical issues.

Skills

Communication

Problem-solving

Multi-tasking

Education

D3 or bachelor's degree

Job description

Responsibilities

• Provide timely support to customers through available communication digital channels
• Identify and escalate priority issues through proper channels.
• Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
• Meet all key performance indicators set by the company and client.
• Work with other team members in identifying better ways in providing better customer support.

Qualification

• Minimum D3 or bachelor's degree from all majors.
• Good written and verbal communication skills in English (Will be tested during the recruitment process)
• Fresh graduates are welcome to apply
• Flexible for Permanent Night Shift schedule and changes along with in
• Strong problem-solving skills and demonstrated multi-task capabilities.
• Preferably to have a typing speed of at least 50 words per minutes
• Fast learner and independent to work in the multi-LOB