English CS

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 5.000.000 - 8.000.000; Full time

Job summary

A leading company in the travel industry is seeking customer service representatives to handle inquiries via phone, email, and chat. The ideal candidate will have experience in customer service, particularly in travel, and will be skilled in data entry and communication. Responsibilities include addressing customer needs and maintaining privacy. Join us to enhance customer satisfaction and build lasting relationships.

Qualifications

• Minimum 6 months experience in travel industry as customer services.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls, emails, and chats promptly.
• Identify customer needs and provide solutions.
• Build sustainable relationships with customers.

Skills

Customer Service

Data Entry

Typing Skills

Education

Diploma

Bachelors

Masters

Job description

Responsibilities:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information.

Minimum Requirements:

• Minimum 6 months relevant working experience in travel industry as customer services.
• Minimum Qualification Diploma/Bachelors/Masters
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills