Engineer On Site (Network Engineer)

PT. Elabram Systems; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading HR solutions provider is seeking an Onsite Engineer in Jakarta Utara. This role focuses on operation and maintenance activities within a managed services environment, including WAN/SDWAN troubleshooting and customer support. Candidates should have relevant certifications and a strong technical aptitude. The company values initiative and teamwork, offering a dynamic work environment.

Qualifications

• Experience in ICT and Managed Services Business Environment.
• Experience in maintaining and troubleshooting WAN/SDWAN devices.
• NSE 4 / CCNA minimum certification.

Responsibilities

• Perform operation and maintenance activities 8x5.
• Communicate with manufacturer's Technical Assistance Center.
• Regularly update incident tickets and documentation.

Skills

Network troubleshooting skills

Analysis and problem-solving

Team player

Willingness to work on customer site

Education

University degree in IT or Electrical Engineering

Tools

Fortinet FortiGate

ServiceNow

Remedy

Managed Engine

Forti Manager

Forti Analyzer

Job description

Overview

Onsite Engineer role focusing on operation and maintenance activities and customer-focused support.

Responsibilities

• Performing operation and maintenance activities 8x5
• Communicating with manufacturer’s TAC (Technical Assistance Center) if needed
• Familiar with ticketing systems such as ServiceNow, Remedy, Managed Engine
• Regularly update incident tickets to customers, MOP creation
• Maintain SD-WAN branch database and configuration system documentation by regularly updating and auditing for customer validity

Qualifications

• Experience in ICT and Managed Services Business Environment or equivalent
• Experience in maintaining and troubleshooting WAN/SDWAN devices, access points, NGFW Fortinet or related technologies
• University degree (S1) or equivalent in IT and/or Electrical Engineering
• NSE 4 / CCNA minimum; Fortinet or other network professional level certification is preferable
• Familiar and experienced with Fortinet/FortiGate as a SDWAN appliance
• Having experience with Forti Manager, Forti Analyzer will be advantageous
• Able to demonstrate network troubleshooting skills in the interview
• Detailed hands-on experience with related technologies applied to enterprise or telecom environments
• Strong technical aptitude with analytical thinking
• Ability to show initiative in solving problems and drive to succeed
• Excellent team player
• Possess dynamic positive attitude
• Willing to work on customer site Cibis building, TB Simatupang

Applicant Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Onsite Engineer?
• What's the highest level of Cisco collaboration certification that you have completed?

About Elabram Group

Elabram Group is a leading HR solutions provider, specializing in comprehensive recruitment, managed services, and business process outsourcing (BPO) across Asia Pacific. With a strong presence in multiple countries, including Malaysia, Indonesia, Thailand, Philippines and Singapore, we have built a reputation for delivering quality, efficiency, and innovation in our services. Our team is driven by a passion for connecting top talents with leading companies, helping them achieve their business goals through strategic talent solutions.

ALL JOB PLACEMENTS ARE FREE AND THE COMPANY DOES NOT CHARGE ANY PAYMENTS FROM THE CANDIDATES.