Engagement Specialist

Liven PTY Ltd; Daerah Khusus Ibukota Jakarta; On-site; USD 24.000 - 36.000; Full time

Job summary

Join a leading hospitality tech company as an Engagement Specialist, where you will drive client success across Indonesia, Singapore, and Australia. Your role includes building client relationships and providing insights to maximize their usage of the Liven platform, transforming hospitality experiences with technology.

Qualifications

• Experience in Customer Success, Account Management, or Hospitality Tech.
• Strong analytical skills and familiarity with marketing automation tools.
• Excellent communication skills in English.

Responsibilities

• Build strong relationships with hospitality clients to maximize platform usage.
• Provide regular performance reviews and insights for business outcomes.
• Guide clients through best practices for using the Liven platform.

Skills

Client Management

Analytical Skills

Communication Skills

Education

2–4 years of client-facing experience

Tools

CRM platforms

Job description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven , our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management .

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows , enabling smarter decision-making and smoother operations at scale.

We’re proud to be an AI-first organisation . By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

• Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

About the role

As an Engagement Specialist at Liven, you’ll be the go-to advisor for our hospitality clients across Indonesia, Singapore, and Australia . Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews. You’ll be working closely with restaurant operators and venue teams to create lasting impact through smart engagement strategies and proactive support.

What you'll do

• Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
• Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
• Provide regular performance reviews with tailored insights to drive better business outcomes
• Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback
• Guide clients through best practices to ensure they’re confident and effective in using the Liven platform
• Monitor client account health and usage data to identify upsell opportunities and growth areas
• Support onboarding teams by ensuring a smooth post-launch experience and continued engagement
• Capture insights and feedback to help shape Liven’s evolving customer engagement strategy

Qualifications

• 2–4 years in a client-facing role such as Customer Success, Account Management, Hospitality Tech, or B2B SaaS
• Strong background in working with hospitality clients (restaurants, cafés, QSRs)
• Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption
• Familiar with CRM platforms, customer analytics, or marketing automation tools
• Excellent written and spoken English communication skills
• Strong analytical skills—comfortable working with data to inform strategy
• Self-starter with high initiative and the ability to manage multiple client accounts
• Collaborative, with a strong team mindset and the flexibility to adapt quickly
• Passion for hospitality and enthusiasm for solving business problems with technology

Good to Have

• Experience with loyalty programs, digital marketing campaigns, or client engagement platforms
• Background in hospitality operations or implementing tech tools in venue settings
• Familiarity with Southeast Asian or Australian hospitality markets
• Exposure to SaaS onboarding, training, or lifecycle management
• Experience working in fast-growing startups or scaling client success operations
• Understanding of Liven’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)
• Multilingual abilities—especially Bahasa Indonesia, Mandarin, Malay, or other Asian languages
• Proactive mindset for identifying value opportunities and acting on client feedback