Engagement & Retention Manager - Growth

Kredivo Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Southeast Asia is seeking a Growth Manager to enhance customer engagement and optimize transaction rates. This role involves end-to-end experimentation process ownership and strong collaboration with cross-functional teams. Ideal candidates should have 3-5 years of experience in growth or consulting roles and be proficient in data analysis tools like Excel and SQL. Knowledge of the ecommerce or fintech sectors is a plus. This position is based in Jakarta.

Qualifications

• 3-5 years experience in client-facing consulting, Growth team, or CEO's office.
• Strong analytical skills, comfortable interpreting data.
• Ownership mentality with a focus on execution.

Responsibilities

• Identify and scale initiatives to drive engagement and increase transaction rate.
• Own the end-to-end process of experimentation.
• Conduct market and competitor research for new opportunities.

Skills

Analytical mindset

Data analysis

Experimentation mindset

Problem-solving

Tools

Excel

SQL

Job description

The Growth team at Kredivo focuses on maximizing customer lifetime value by driving user engagement and retention. We're looking for a Growth Manager to take full ownership of a key segment of the user journey, with a focus on optimizing transacting rates. You'll combine data-driven insights with creative experimentation to deliver experiences that drive transaction rates and deepen user engagement.

This role sits at the intersection of Product, Marketing, and Data. You'll collaborate cross-functionally across demand-side teams (Product, Marketing, Business Development) as well as Data Science and Risk, to ideate, test, and scale initiatives that deepen user engagement and encourage repeat behavior.

The coverage/responsibilities of this role involve:

• Identify and scale initiatives to drive engagement and increase transaction rate
• Own the end-to-end process of experimentation - from hypothesis generation to impact analysis
• Have an analytical rigor to evaluate the performance of experiments to close the feedback loop and recommend improvements through data and insights
• Conduct market and competitor research to uncover new opportunities and benchmark against best-in-class practices

The ideal candidate will be a self-starter with strong ownership, have an experimentation mindset and be OK with ambiguity, curious, a nimble thinker - both analytically and laterally, and thrives in a dynamic and a fast pace environment.

Requirements :

• At least 3-5 years of work experience in a client-facing consulting role or Growth team or CEO's office, preferably in new age technology business (ecommerce sector / fintech)
• Strong analytical mindset. You need to be comfortable with data - Analyze it, question validity, interpret, and develop action plans based on it
• A personality very focused on getting things done with owner, not renter mindset
• Enjoys intense, hi-growth working environments.
• Fluent in the usage of xls, and be open to learning SQL
• Must be Jakarta based

FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally.

The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world.

Our flagship product, Kredivo Buy now, Pay later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia.