Energy Plant Management Office

DHM PARTNERS; Kalimantan Timur; On-site; IDR 806.842.000 - 1.210.264.000; Full time

Job summary

A leading energy firm in Kalimantan Timur is seeking a Quality Control Manager. This role requires providing strategic leadership to ensure product quality and effective handling of customer complaints. The ideal candidate has a Bachelor's degree in Engineering, at least 10 years of relevant experience, and proficiency in data analysis tools. Strong interpersonal skills are essential for leading cross-functional teams and making data-driven decisions in a dynamic environment.

Qualifications

• Minimum of 10 years of experience in a managerial leadership role.
• Expert in data analysis software to process operational data.
• Strong understanding of ISO 9001 and quality tools.

Responsibilities

• Oversee collection and analysis of product quality data.
• Act as liaison between Quality Control and sales teams.
• Lead management of customer complaints and feedback.

Skills

Data analysis

Team leadership

Customer relationship management

Education

Bachelor's degree in Chemical Engineering, Industrial Engineering, Mechanical Engineering, or Physics Engineering

Tools

Advanced Excel

Power BI

Tableau

Job description

ENERGY PLANT MANAGEMENT OFFICE

Job Description Summary :

The role will be responsible for providing comprehensive strategic leadership, analytical support, and managerial oversight to the Quality Control & Assurance Department. This role is crucial for managing product quality data, analyzing customer feedback and complaints, and ensuring the efficiency and accuracy of information used for strategic decision-making in the pulp industry.

Job Description :

Oversee the collection, processing, and analysis of daily, weekly, and monthly product quality data. Lead the team in preparing routine quality performance reports and present them in a clear, understandable format.

Act as the strategic liaison between the Quality Control & Assurance team and the sales team and customers. Lead the management of all customer complaints and feedback related to product quality.

Conduct trend analysis of customer complaint data to identify recurring issues and support the development of improvement strategies based on quality data and customer feedback.

Ensure all work is performed in compliance with occupational health and safety (K3) procedures and applicable environmental regulations

Job Requirement :

Minimum of a Bachelor's degree (S1) in Chemical Engineering, Industrial Engineering, Mechanical Engineering, Physics Engineering

Minimum of 10 years of experience in a related field, with significant experience in a managerial or leadership role.

Expert in data analysis software (e.g., advanced Excel, Power BI, Tableau) to process operational data and present actionable insights.

In-depth knowledge of ISO 9001 and fundamental quality tools (such as Pareto diagrams and fishbone diagrams).

Strong understanding of Customer Relationship Management principles and complaint handling.

Ability to identify complex issues and present data-backed solutions to senior management

Skilled in leading, motivating, and influencing cross-functional teams to achieve department goals

Willing to relocate to Berau, East Kalimantan