Employee Care Technician

1. Promote the establishment, localization and continuous improvement of the care system of the base under MU (such as care map, TCC activities, EAP, etc.) in combination with the Group's strategy and different characteristics at home and abroad;

2. Organize bases under MU to carry out related theme activities from the two dimensions of production assistance and employee care;

3. Organize and guide the base under MU4 to effectively carry out employee communication meetings and ECR interviews from the perspective of employee retention and management atmosphere improvement;

4. Dig deep into the real reasons for employee turnover and organize turnover rate meetings to promote the improvement of turnover rate;

5. From the perspective of customer operation support, optimize customer reception schemes at different categories and levels, and continuously improve customer service experience and satisfaction.

Requirements

1. Associate degree or above, major is not limited, psychology/sociology is preferred;

2. Experience in caring for employees of large enterprises and feedback on employees' problems & complaint handling is preferred;

3. 1-3 years of customer operation support at home and abroad & experience in event planning and implementation is preferred;

4. Have good team spirit and strong ability of communication, organization, coordination and promotion;

5. Strong multi-project parallel management ability, strong pressure resistance;

6. Fluent in written and spoken English due to the international company focus;