RESERVATION AGENT | Staff Level

BaliSuperHost Management; Ubud; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading hospitality management company in Ubud is seeking a Reservation Agent to handle guest bookings and inquiries. The ideal candidate will have experience in administrative support, strong communication skills, and a good understanding of reservation systems. This full-time position offers a career path and various benefits.

Benefits

Salary

Service Charge

BPJS

Career Path

Qualifications

• Previous experience in administrative support, preferably in reservations.
• Strong understanding of reservation systems and booking software.

Responsibilities

• Manage guest bookings and inquiries via phone, email, or online platforms.
• Update and monitor room availability in the Property Management System.
• Process payments and confirmations according to company policies.

Skills

Administrative Support

Reservation Systems

Booking Software

Computer Skills

Communication

Job description

April 30, 2025 /

RESERVATION AGENT | Staff Level

UBUD AREA

Qualifications

• Previous experience in administrative support, preferably in reservations or a similar field.
• Possess a strong understanding of reservation systems, booking software, and general computer skills
• Allowing for the efficient management of bookings and related tasks.
• Good Attitude, good personality, well groomed and hardworking
• Able to work in the Ubud area
  
  

Responsibilities

• Manage Guest Bookings and Inquiries: Handle all incoming reservation requests via phone, email, or online platforms, ensuring accurate information is recorded and prompt responses are given.
• Update and Monitor Room Availability: Maintain up-to-date availability in the Property Management System and channel managers, adjusting allotments and rates as needed to optimize occupancy.
• Coordinate with Other Departments: Communicate booking details, special requests, and changes with relevant departments to ensure smooth guest arrivals and departures.
• Process Payments and Confirmations: Secure deposits or full payments, issue booking confirmations, and verify guest payment details according to company policies.
• Maintain Accurate Records and Generate Reports
• Keep detailed logs of all reservations, cancellations, and amendments, and produce daily, weekly, or monthly reservation reports for management.
• Excellent verbal and written communication abilities to interact with customers and colleagues effectively.
  
  

BENEFITS: Salary, Service charge, BPJS, Career path

Kindly send your CV with subject: Name – Position – Domicile

Job Category: Sales & Marketing

Job Type: Full Time

Job Location: Ubud

Apply for this position

Full Name *

Email *

Phone *

Cover Letter *

Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx

By using this form you agree with the storage and handling of your data by this website. *