Application Engineering Manager

Henkel; Kota Pasuruan; Hybrid; IDR 200,000,000 - 300,000,000; Full time

Job summary

A leading company in the consumer goods sector is seeking an Application Engineer Manager to lead the Indonesia Application Engineering team. This role involves providing technical support, managing customer relationships, and optimizing processes. The ideal candidate will have extensive experience in the adhesive industry and a strong background in chemistry or chemical engineering. This position offers flexible work options and numerous employee benefits.

Benefits

Flexible work scheme with flexible hours

Diverse national and international growth opportunities

Globally wellbeing standards with health programs

Gender-neutral parental leave

Employee Share Plan with matching shares

Annual performance bonus

Comprehensive healthcare including mental health support

Family benefits including fertility support

1 day off, sick leave, holidays, volunteer time off

Qualifications

• Minimum 8 years' relevant experience managing technical team.
• Familiar with application in consumer good business.

Responsibilities

• Manage APC Indonesia Application Engineering team.
• Provide product recommendations and troubleshooting for customers.
• Conduct technical visits and documentation in CRM.

Skills

Customer Relations

Interpersonal Skills

Education

Bachelor’s degree in chemistry

Bachelor’s degree in chemical engineering

Job description

About This Position

Application Engineer Manager is responsible for leading the APC (Consumer Goods) Indonesia Application Engineering team and providing crucial technical support to customers. This includes delivering product recommendations, customized solutions, and troubleshooting, while also leveraging application equipment to enhance customer processes and identify new business opportunities. The role also involves providing technical training and effectively communicating with various internal teams.

What You´ll Do

• Responsible for managing APC Indonesia Application Engineering team.
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM (Customer Relationship Management) tool and the LIM (Laboratory Information Management) system.
• Work with application equipment to provide solutions to enhance customer related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Responsible for products application / technical training and coaching of field sales forces and customers.
• Responsible for directly communicating with sales, marketing, product development, innovation, members of the Application Engineer field team or project team members.
  
  

What Makes You a Good Fit

• Bachelor’s degree in chemistry, chemical engineering, or related field.
• Minimum 8 years' relevant experience managing technical team, preferably in the adhesive industry.
• Familiar with application in consumer good business such as Footwear & Sport Fashion, personal hygiene, as well as packaging and labelling.
• Strong customer relations and interpersonal skills.
• Willingness to support up to 20-80% travel per year.
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Annual performance bonus
• Comprehensive healthcare including mental health support and 401(k) plan matched by employer
• Family benefits including fertility support, fully paid parental leave, caregiver services
• 1 day off, sick leave, holidays, volunteer time off, summer Fridays & more