Onboarding/Support Consultant - Jakarta, Indonesia

TableCheck; Penengahan; Hybrid; USD 30,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Onboarding/Support Consultant, where you'll play a vital role in enhancing client experiences in the hospitality sector. This position allows you to utilize your expertise in IT SaaS to train and support clients, ensuring they maximize the use of the system. You'll develop strong client relationships, manage onboarding processes, and contribute to the growth of the business in Indonesia. With a hybrid work style, you can enjoy flexibility while being part of a diverse team dedicated to innovation in restaurant management tools. This is your chance to make a significant impact in a rapidly expanding industry.

Qualifications

• 3+ years in IT SaaS, especially in hospitality.
• Strong customer service and communication skills.

Responsibilities

• Manage onboarding activities and client training.
• Provide ongoing support and build client relationships.

Skills

Customer Service

Project Management

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

POS Systems

SaaS Products

Job description

Onboarding/Support Consultant - Jakarta, Indonesia

About TableCheck
TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests—and repeat guests into loyal fans. Used by over 10,000 restaurants in 35 countries—including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton, and IHG—TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to become a world leader in restaurant management.

About The Role

An Onboarding/Support consultant plays a crucial role in implementing our system for new and existing clients, providing guidance, training, and ongoing support post-launch. This role requires you to be a product champion with in-depth knowledge of our system and a problem-solving mindset. Building and maintaining strong, long-term relationships with clients and addressing concerns promptly are essential to ensure high customer satisfaction.

Duties And Responsibilities

1. Develop clients' onboarding activities from project kick-off, training, configuration, data migration, to system go-live.
2. Facilitate the onboarding process for new clients to ensure a smooth transition.
3. Manage the implementation process, coordinating timelines, resources, and deliverables.
4. Design and deliver product training tailored to client needs, enabling full utilization of system features.
5. Prepare user guides and manuals as needed.
6. Establish professional relationships with key personnel to focus on customer retention and satisfaction.
7. Stay updated on product features and communicate updates to team members.
8. Conduct feedback sessions with clients to improve service and product adoption.
9. Provide onsite and remote support to resolve issues promptly.
10. Assist during onboarding with system configurations, integrations, and troubleshooting.
11. Partner with team leads and sales to support product adoption.
12. Identify prospects and convert them into long-term customers to expand TableCheck’s presence in Indonesia.
13. Liaise with global teams to ensure brand consistency.

Must Have Qualifications / Requirements

• Indonesian citizen
• Availability to travel within Bali and the SEA region as required
• 3+ years experience in IT SaaS companies serving hotel/restaurant clients
• Strong customer service attitude
• Excellent verbal and written English communication skills
• Willingness to learn and train others

Preferred Qualifications / Requirements

• Experience as a Product, Operations, or Support Consultant in an IT SaaS company
• Knowledge of POS systems and SaaS products in the hospitality sector
• Proficiency in an additional European language

Working Conditions

• Work hours: Mon - Fri, 10:00 - 19:00 (Hybrid work style)
• Holidays: Saturday, Sunday, and national holidays
• Salary: Negotiable based on experience

Highlights of this Position

• Be a key member of our Indonesia team to expand the business
• Utilize your experience during our start-up and expansion phases
• Enhance your language, communication, negotiation, and project management skills
• Gain knowledge about F&B Tech and SaaS industry
• Work in a diverse, flexible organization