Customer Service Expert (Remote, Contract)

INFUSE; Kota Medan ᯔᯩᯑᯉ᯲; Remote; USD 10,000 - 15,000; Full time

Job summary

Join INFUSE as a Client Success Specialist, where you will build strong client relationships and ensure successful delivery of solutions. This role offers professional growth and the chance to impact client satisfaction across various industries. If you are passionate about client experiences and thrive in dynamic environments, apply now!

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities effectively.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs.
• Support administrative and operational tasks.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. We trust our seasoned recruiting professionals to evaluate each application fairly and thoroughly.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit within the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without meeting you face-to-face or via Zoom. You will be invited to a live meeting or Zoom session to meet the INFUSE team.
4. Finally, if both parties are interested, we will discuss an offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members our family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, see our Privacy Policy.

About the Role

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact client satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique.

At INFUSE, we prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to become part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions aligned with client needs and objectives
• Communicate progress on initiatives to internal and external stakeholders
• Identify and develop opportunities within the territory, collaborating with sales teams for growth
• Assist with challenging client requests or issue escalations as needed
• Support administrative and operational tasks, such as data entry, updating systems, or managing schedules

Requirements

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities effectively in a fast-paced environment
• Empathy and understanding of client needs, with the ability to address them effectively
• Proactive problem-solving skills

If you're passionate about building relationships and delivering top client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Don’t miss the opportunity to join a team that genuinely enjoys making a difference.