Customer Service Supervisor Freight Forwarding

Barsan Global Logistics; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Sebuah perusahaan multinasional yang terkemuka mencari Supervisor Layanan Pelanggan yang berpengalaman untuk memimpin tim dalam memberikan solusi logistik yang cepat dan efisien. Dalam peran ini, Anda akan bertanggung jawab untuk membangun dan memelihara hubungan dengan pelanggan, mengelola keluhan, dan memastikan kepuasan pelanggan dengan layanan ekspor-impor. Jika Anda memiliki pengalaman lebih dari 10 tahun dalam industri ini dan memiliki keterampilan komunikasi yang kuat, ini adalah kesempatan yang sempurna untuk berkontribusi pada kesuksesan perusahaan dan meningkatkan jaringan profesional Anda di dunia logistik yang dinamis.

Qualifications

• 10+ tahun pengalaman sebagai Customer Service Exim di Freight Forwarding.
• Kemampuan dalam menangani dokumen ekspor-impor dan layanan transportasi.

Responsibilities

• Memimpin dan mengoordinasikan Tim Layanan Pelanggan.
• Menyediakan solusi cepat dan tepat untuk pelanggan.

Skills

Komunikasi interpersonal

Analytical thinking

Problem-solving

Organizational skills

Education

Sarjana (S1) atau Diploma (D4)

Tools

AMS

ACI

PIB

PEB

Manifest

Job description

Barsan Looking for Customer Service Supervisor

Barsan is a Multinational Company with over 150 logistics centers in 65 countries. Barsan serves our customers across a vast geography, from the United States to China, and from Europe to Asia. By joining our professional network, you can contribute to our success with logistics solutions tailored to the evolving needs of the business world.

Responsibilities:

1. Lead and coordinate with the Customer Service Team.
2. Deliver fast and excellent solutions to customers.
3. Establish and maintain relationships with customers.
4. Well organized, capable, and practiced in handling complex and multifaceted tasks.
5. Resolve product or service problems by clarifying the customers' complaints, determining the cause of the problem, selecting export and import services, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure the solution.
6. Prepare & check documents and reports on export-import activities to customers.
7. Coordinate with agents related to export, import, and forwarding activities.
8. Exhibit good decision-making and problem-solving skills.
9. Attract potential customers by answering product and service questions, suggesting information about other products and services.

Qualifications:

1. Candidate must possess at least a bachelor's degree (S1) or Diploma (D4).
2. Having at least 10 years of working experience as Customer Service Exim in Freight Forwarding (especially Sea Shipments).
3. Capable of handling AMS, ACI, PIB, PEB, Manifest, etc.
4. Familiar with transportation and forwarding services.
5. Excellent command of both written and spoken English.
6. Strong and well-developed communication and interpersonal skills.
7. Good communication skills, well organized, high motivation, and good analytical thinking.
8. Pleasant personality, diligent in follow-up, and detail-oriented.
9. Willing to be placed in JAKARTA.