Community Manager

Cradle Space; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 30,000 - 50,000; Full time

Job summary

An innovative coworking space is seeking a dynamic Community Engagement Specialist to enhance customer experience and foster community relationships. In this role, you will welcome new members, manage events, and develop partnerships that elevate our offerings. Your creativity will shine as you craft engaging content for social media platforms like Instagram and LinkedIn, while your analytical skills will help shape our marketing strategies based on performance insights. Join us to make a meaningful impact in a vibrant environment that thrives on collaboration and innovation.

Qualifications

• Experience in customer engagement and community building.
• Strong skills in event planning and execution.

Responsibilities

• Welcome and onboard new members, ensuring a warm atmosphere.
• Plan and coordinate events, managing logistics and partnerships.
• Create engaging social media content and execute marketing campaigns.

Skills

Customer Engagement

Event Management

Digital Marketing

Social Media Management

Content Creation

Sales Strategy

Tools

Canva

Job description

Job Description :

1) Community Engagement & Customer Experience

• Welcome new members and provide onboarding.
• Build relationships with members and encourage engagement.
• Act as the main contact for customer inquiries, concerns, and feedback.
• Ensure a warm and professional atmosphere in the coworking space.
• Gather and analyze customer feedback to improve services.

2) Event Management & Partnership

• Plan and coordinate events (e.g., networking sessions, workshops, brand activations).
• Develop partnerships with trainers, speakers, and event organizers.
• Handle event logistics, setup, execution, and post-event evaluation.
• Promote events through digital marketing and social media.

3) Social Media & Digital Marketing

• Create engaging content for Instagram, LinkedIn, Facebook, and TikTok.
• Develop and execute marketing campaigns to attract new customers.
• Monitor and respond to messages and inquiries via social media.
• Use Canva or work with a designer to create promotional materials.
• Analyze social media performance and adjust strategies accordingly.

4) Sales and Customer Acquisition

• Develop strategies to attract new coworking members and event bookings.
• Follow up on leads and inquiries from digital platforms.
• Work with the reception team to optimize customer conversion rates.