Front Office Supervisor

About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a place they can call home with a more practical and seamless rental experience from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi to weekly cleaning. All of our properties are already stylishly furnished and located in the most incredible locations in Singapore and Indonesia. One thing you won’t get from anywhere else is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at cove.id.

At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and adaptable, where challenges are seen as opportunities. Understanding that we are a work in progress and being comfortable with ambiguity is what we need, while also enjoying the process of figuring out the solution.

Job Title: Front Office Supervisor

Job Type: Full Time

Reports To: Property Manager

Role:

We are seeking a dynamic and experienced Front Office Supervisor to lead our Front Office team in one of our hotels in Bali. In this role, you will be responsible to maintain a friendly, cheerful, and courteous demeanor at all times.

Main Responsibilities

1. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
2. Support, assist, and train team members in handling guest inquiries and requests and in resolving guest complaints.
3. Monitor lobby traffic and adjust staffing accordingly.
4. Perform all other duties as requested.
5. Offer timely information about hotel services and facilities to guests.
6. Build strong relationships and liaise with other departments.

Experience And Qualifications Required

1. Minimum 2 to 3 years work experience as Front Office.
2. Possess a valid Driver's License (SIM A).
3. Proficient in English.
4. Pleasant appearance.
5. Good communication skills.
6. Problem-solving skills.
7. Friendly, Honest, and Detail-oriented.