Inside Sales & Customer Support Manager

Talent Insider; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An upcoming HR consultancy service is seeking a dynamic Inside Sales & Customer Support Manager. This role is pivotal in driving sales forecasts, enhancing customer engagement, and managing customer communications effectively. The ideal candidate will have a strong background in sales, excellent interpersonal skills, and the ability to lead a team. You will be instrumental in improving proposal processes and ensuring customer satisfaction through effective support strategies. Join this innovative firm to make a significant impact in the HR consultancy landscape and help shape the future of client relationships.

Qualifications

• Degree in management or engineering required.
• Experience in sales and technical knowledge essential.

Responsibilities

• Prepare sales forecasts and improve customer engagement.
• Manage customer communications and support teams.
• Set sales targets and coordinate projects to meet deadlines.

Skills

Sales Forecasting

Customer Engagement

Proposal Management

Team Management

Technical Presentation

Analytical Skills

Communication Skills

Negotiation Skills

Education

Degree in Management

Degree in Engineering (Mechanical/Industry)

Job description

About the job Inside Sales & Customer Support Manager

About the Company:

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description:

• Prepare Monthly, Quarterly And Annual Sales Forecasts. Use Customer Feedback To Generate Ideas About New Features Or Products, Research And Discover Methods To Increase Customer Engagement And Execute Sales Analysis, Prepare Sales Reports, Suggest Improvements.
  
• Drive Improvement In Proposal Process. Improved Turn-around Time. Manage Quotation Database And Provide Analysis To Management. Work With Finance, Operation & SSC Teams To Coordinate Production Planning & Deliveries.
• Set And Track Sales Targets And KPIs. Ensure Sales, Finance, Budget, Legal Policies And Procedures Are Met. Coordinate Sales Projects To Meet Deadlines.
• Manage All Customer Communications, Addressing Needs In A Timely And Appropriate Manner.
• Manage And Overview Of Customer Support Teams. Implementing Customer Support Processes To Enhance Customer Satisfaction. Formulating And Revising Customer Support Policies And Promote Their Implementation.
• Manage The Team To Provide Application Support To Sales Team. Drive New Business Initiative. Make Technical Presentation. Study And Analysis New Market Opportunity.

Job Requirements:

• Degree in management or engineering (mechanical/industry).
• Experience in commercial/sales environment and a solid technical knowledge.
• Able to read/write technical drawing/design.
• Excellent in interpersonal, team management, presentation & communication skills.
• Strong analytical, organizational and negotiation skills.