Customer Service - Yogyakarta

PT Kreatifitas Sinergisme Teknoindo (KST); Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a global market research company as a Customer Service representative. You'll manage mystery shoppers, ensuring smooth operations and quality checks on surveys. This role requires excellent communication skills and attention to detail, perfect for those who love interacting with people in a dynamic environment.

Qualifications

• Experience in the logistics industry is highly desirable.
• Fresh graduates / entry level applicants are encouraged to apply.

Responsibilities

• Quality check online reports & surveys according to set service standards.
• Contact registered shoppers / auditors to allocate evaluations & surveys.
• Respond to shopper / auditor email enquiries.

Skills

Communication

Attention to Detail

Analytical Mindset

English

Multilingual

Education

Diploma

Bachelor’s Degree

Professional Degree

Job description

Are you passionate about communication and detail-oriented in handling administrative tasks?

Do you have excellent English skills and enjoy working with multicultural environment?

If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

1. Quality check online reports & surveys according to set service standards
2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
3. Respond to shopper / auditor email enquiries
4. Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Qualifications:

1. Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
2. Experience in the logistics industry is highly desirable
3. Fresh graduates / entry level applicants are encouraged to apply
4. Good Command of the English language
5. Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)
6. Strong attention to detail and an analytical mindset
7. Excellent written and verbal communication skills
8. Ability to work independently and meet deadlines in a fast-paced environment
9. Willing to work in day or night shift

Point Plus If You Have:

• Experience in Customer Service