Customer Support Officer

Cermati.com; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

Join a dynamic fintech startup that is revolutionizing the financial product application process in Indonesia. As part of a talented team with backgrounds from top tech companies, you will play a crucial role in customer support, ensuring client satisfaction through effective communication and problem-solving. This position offers a unique opportunity to grow within a culture of openness and meritocracy, contributing to a world-class financial technology service in a rapidly evolving market. If you're passionate about customer service and eager to make an impact, this is the perfect opportunity for you.

Qualifications

• Minimum D3 education qualification with at least 1 year of experience in customer support.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Serve customers via telephone, face-to-face, and email.
• Provide solutions to customer complaints and maintain confidentiality.

Skills

Customer Support

Good Communication Skills

Interpersonal Skills

MS Office Proficiency

Education

D3 Education Qualification

Tools

MS Office

Job description

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial products by bringing everything online, allowing people to shop around for financial products and apply online without needing to visit a bank physically.

Our team comprises professionals from Silicon Valley tech companies such as Google, Microsoft, LinkedIn, and Sofi, as well as Indonesian startups like Doku and Touchten. We have graduates from renowned universities including Universitas Indonesia, ITB, Stanford, University of Washington, and Cornell. We aim to build a company rooted in the culture of openness, transparency, drive, and meritocracy typical of Silicon Valley companies. Join us in our mission to create a world-class fintech company in Indonesia.

Job Description

1. Serve customers via telephone, face-to-face, and email.
2. Maintain customer confidentiality, including handling complaints or requests.
3. Provide solutions to customer complaints.
4. Create reports for customer complaints or requests.
5. Establish and maintain good communication with customers.

Qualifications

• Male / Female
• Maximum age 30 years
• Minimum D3 education qualification
• At least 1 year of experience in Customer Support, Call Center, or Contact Center roles
• Good communication and interpersonal skills
• Proficiency in MS Office and Internet skills