Customer Service

MG Group; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in the travel industry is seeking a Reservation Staff member in Yogyakarta. The role involves managing hotel reservations from clients, providing customer support, and ensuring smooth communication with hotels. Ideal candidates should have a diploma and fluency in English, with prior experience in hospitality being a plus. Flexibility for weekly shifts is required.

Qualifications

• Minimum of 1 year experience as Reservation Staff.
• Background in the travel industry or hospitality is an advantage.

Responsibilities

• Manage domestic and international hotel reservations.
• Provide prompt service in answering customer queries.
• Investigate customer issues and offer solutions.

Skills

Fluency in English

Education

Diploma

Job description

Responsibilities

• Manage domestic and international hotel reservations from travel agents or corporate clients.
• Provide prompt service in answering customer queries via phone, email, and chat.
• Investigate customer issues to identify root causes and offer appropriate solutions.
• Follow up confidently with hotels regarding room availability.

Requirements

• Location: Yogyakarta
• Diploma in any field is required.
• Fluency in English is preferred for communication with overseas travel agents, hotels, and suppliers.
• Minimum of 1 year experience as Reservation Staff.
• Background in the travel industry or hospitality is an advantage.
• Willing to work in weekly shifts, including weekends and public holidays.