Technical Account Manager

• Provide technical support for customers to support presales and post-sales processes.
• Address all product-related queries on time.
• Provide developers with customer feedback to help identify potential new features or products.
• Report on product performance.
• Identify solutions to reduce support costs.
• Establish best practices.
• Analyze customer needs and provide proposals as well as suggest upgrades or additional features to meet their requirements.
• Liaise with the sales department to win new business and increase sales.
• Liaise with the marketing department to generate product awareness and train customers to use products effectively (adoption).
• Stay current with any ongoing and upcoming client projects and initiatives.

Requirements:

• Candidate must possess at least a Diploma in Engineering (Others), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Preferably Supervisor/Coordinator specialized in [Specialization] or equivalent.
• Experienced in product development, enhancement, costing, support, and maturity stages of products.
• Understand general IT solutions in End-user Network, Application, Cloud, and Security.
• Experience in supporting presales and post-sales processes.
• Required skills: Presentation skills, analytical skills.
• Fluent in English, both oral and written.

Required Skills:

Adoption, Working Experience, Analytical Skills, Features, Product Development, Developers, Banking, Technical Support, Security, Administration, Finance, Engineering, Marketing, Business, Sales, English, Management.