Telemarketing Borrower Team Leader

Cermati.com; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player seeks a dynamic Telesales Leader to drive the performance of a dedicated telesales team. In this role, you will be responsible for guiding sales methods, training staff, and ensuring high-quality customer interactions. Your leadership will motivate representatives to achieve sales goals, while your analytical skills will support revenue tracking and forecasting. If you thrive in a fast-paced environment and have a passion for developing teams, this opportunity is perfect for you.

Qualifications

• Min 1 year of experience as Telesales Leader with strong analytical and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead and monitor Telesales Representatives for effective performance.
• Train staff on products and sales processes to maximize lead generation.

Skills

Telesales Leadership

Analytical Skills

Problem-Solving Skills

Multitasking

Education

Experience in Telesales

Job description

Uraian Pekerjaan

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers.
• Leads and monitors activities of Telesales Representatives to ensure effective performance.
• Support sales team and monitor the quality of phone calls and Customer communications.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Trains staff on products and services (through formal training and one-on-one coaching/mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Kualifikasi

• Min 1 year of Telesales Leader Experience.
• Experience hiring and developing a telesales team.
• Experience coordinating projects & campaigns across teams.
• Ability to multitask and execute in a fast-paced, team-oriented environment.
• Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis.
• Strong problem-solving skills and ability to identify root causes.
• Working knowledge of medium-large operations in fintech or bank call center.