CRM Specialist

DOKU, PT NUSA SATU INTI ARTHA; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An innovative company is seeking a skilled CRM Manager to enhance customer relationships and drive sales efficiency. In this dynamic role, you will manage and optimize CRM systems, conduct market research, and analyze data to provide actionable insights for business growth. Collaborating with sales and marketing teams, you will ensure the effectiveness of CRM initiatives and recommend improvements. If you are passionate about data-driven strategies and possess strong communication skills, this opportunity is perfect for you to make a significant impact in a thriving environment.

Qualifications

• 3-5 years experience in CRM management or similar role.
• Strong background in sales or marketing environments.

Responsibilities

• Maintain and optimize the CRM platform for data accuracy.
• Analyze CRM data to provide insights for business growth.

Skills

CRM System Management and Optimization

Data Analysis and Reporting

Customer Engagement Strategy Development

CRM Integration with Sales and Marketing Tools

Process Automation and Workflow Management

Communication and Interpersonal Skills

Analytical Thinking and Problem-Solving

Collaboration and Teamwork

Attention to Detail and Accuracy

Adaptability and Flexibility

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Information Systems

Job description

About The Role:

Managing and optimizing CRM systems to enhance customer relationship strategies, improve sales efficiency, and ensure data accuracy to support business growth.

What Will You Do:

• Maintain and optimize the CRM platform to ensure data accuracy and system functionality
• Conduct market research and ensure the sales pipelines are aligned with the market opportunities
• Analyze CRM data to provide actionable insights for business growth and customer retention
• Collaborate with sales and other related departments to ensure the pipeline journey progresses effectively
• Monitor and evaluate the effectiveness of CRM-related initiatives and recommend improvements
  
  

What We Are Looking For:

• Bachelor’s degree in Business, Marketing, Information Systems, or a related field
• At least 3-5 years of experience in CRM management or a similar role, preferably in sales or marketing environments
  
  

Technical Skills Requirement:

• CRM System Management and Optimization
• Data Analysis and Reporting
• Customer Engagement Strategy Development
• CRM Integration with Sales and Marketing Tools
• Process Automation and Workflow Management
  
  

Soft Skills Requirements:

• Communication and Interpersonal Skills
• Analytical Thinking and Problem-Solving
• Collaboration and Teamwork
• Attention to Detail and Accuracy
• Adaptability and Flexibility