Director, Account Management

Mastercard, Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 40,000 - 70,000; Full time

Job summary

A leading company in digital payments is seeking a Director of Account Management in Jakarta. This role involves managing key customer relationships and driving business development initiatives. The ideal candidate will have strong relationship management skills and experience in the Financial Institution sector, contributing to impactful payment programs.

Qualifications

• Experience in Business Development, Account, or Product Management.
• Preferred experience within the Indonesia Financial Institution industry domain.
• Ability to integrate knowledge across Sales, Product, Marketing, Operations, and Risk.

Responsibilities

• Manage the relationship and profitability of target customers.
• Design and execute strategic plans to enhance profitability.
• Collaborate with cross-functional teams to identify new opportunities.

Skills

Self-driven

Organized

Proactive

Strong impact skills

Influencing skills

Negotiation skills

Excellent communication skills

Presentation skills

Marketing skills

Proficiency in analytic tools

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Position: Director, Account Management

Overview:
Reporting to the FI Head Sales, Indonesia, this role offers the opportunity to manage all aspects of the Mastercard relationship with assigned customers in Indonesia.
The ideal candidate is a self-motivated, commercially pragmatic business developer with strong relationship management and influencing skills. The incumbent will partner with customer and Mastercard cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive Mastercard and bank revenues.
This position requires strong execution focus and solid experience in the Financial Institution / Payments industry, gained in Business Development or Product Management. Comfort with technology is essential.
This is an individual contributor (IC) role.

Responsibilities:

1. Maintain primary responsibility for managing the relationship and profitability of target customers.
2. Manage all account management and business development activities for the customer set.
3. Design and execute strategic and tactical plans to enhance customer and Mastercard profitability.
4. Develop strong relationships with key influencers at customer banks and Mastercard support teams.
5. Collaborate with Mastercard cross-functional teams to identify new segment and product opportunities and develop tailored propositions to maximize segment penetration.
6. Leverage Mastercard brand sponsorships, products, and services to deliver exceptional customer value.
7. Handle all administrative and operational issues for the target customer set.
8. Manage and develop new and existing products, programs, and services as needed.
9. Conduct market research and opportunity assessments for new concepts and ideas, evaluating their viability in support of market strategy.
10. Recommend market strategies, including pricing, market introduction, profit planning, and budgeting.

Qualifications:

1. Experience in Business Development, Account, or Product Management.
2. Preferred experience within the Indonesia Financial Institution industry domain.
3. Ability to integrate knowledge across disciplines such as Sales, Product, Marketing, Operations, and Risk.
4. Skills:

• Self-driven, organized, and proactive
• Ability to multi-task
• Entrepreneurial and commercially focused
• Strong impact, influencing, and negotiation skills
• Excellent relationship, communication, presentation, and marketing skills
• Team player leveraging colleagues' skills
• Proficiency in analytic tools

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every employee or representative must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete mandatory security trainings as per Mastercard's guidelines.

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