HR Business Partner (m/f/d), Field - CS - HR

Enak Amazon makanan; Nusa Tenggara Timur; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic HR Business Partner to enhance employee relations and optimize HR services within their Customer Service teams. This full-time role involves collaborating with management, driving strategic HR initiatives, and fostering a culture of excellence. You will work with a diverse team, leveraging innovative solutions to improve employee engagement and performance. If you're passionate about creating a positive workplace and have a strong HR background, this opportunity is your chance to make a significant impact.

Qualifications

• 3+ years of HR experience in a fast-paced, customer-driven environment.
• Solid knowledge of German labor law and HR processes.

Responsibilities

• Act as a consultant to the management team on HR implications.
• Drive key HR projects related to people development and performance.

Skills

HR experience

Fluent in English

Fluent in German

Problem-solving skills

Negotiation skills

Communication skills

Tools

Online communication tools

Job description

HR Business Partner (m/f/d), Field - CS - HR

At Amazon, we're working to be the most customer-centric company. To achieve this, we need talented, bright, and driven individuals. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are seeking a Human Resources Business Partner to support the Customer Service organization in Germany. This full-time role is primarily responsible for providing operational, value-added, and best-in-class HR services to the Customer Service teams, as well as driving and implementing strategic HR programs and initiatives. Job Responsibilities:

1. Act as a consultant to the Amazon Management Team, providing input on HR implications of business decisions and plans.
2. Coach and mentor leaders within the CS organization.
3. Implement initiatives to foster a culture of excellent employee relations and communication, contributing to a "Great Place to Work".
4. Develop innovative shift models and create flexible working time arrangements.
5. Develop and implement HR processes and policies.
6. Focus on continuous improvement, share best practices with other Customer Support HR teams, and coordinate with functions like Payroll.
7. Collaborate with HR Partners from Stock and Compensation & Benefits teams, ensuring trustful collaboration.
8. Drive key HR projects related to people development, performance, employee engagement, recruiting, and staffing.
9. Liaise with other business departments.

About the team

Joining the Customer Service People eXperience and Technology (CS PXT) team means becoming part of an engaging group of HR professionals supporting Amazon's worldwide Customer Service organization. You will work with global leaders to optimize people strategies, leverage science and technology for growth, and foster diverse, inclusive, and fun teams. Your work will positively impact Amazon employees and help shape the future of our business.

Minimum Qualifications:

• 3+ years of HR experience in an international, fast-paced, customer-driven environment, preferably with client groups in operations.
• Fluent in English and German.
• Solid knowledge of German labor law.
• Ability to motivate others and influence work behaviors.
• Proven ability to prioritize, meet deadlines, and optimize limited resources.

Additional Skills and Competencies:

• Strong problem-solving skills, including data analysis, root cause analysis, and decision-making.
• High dependability to support business needs.
• Intellectual curiosity and insight into multicultural and multi-location environments.
• Negotiation and influencing skills, with sound logic.
• Excellent presentation and communication skills.
• Proficiency with online communication tools (emails, chat rooms, social media).
• Experience with large-scale workforce management and workforce planning counseling for CS managers.