Head of Clinic Operations

The Company

Our client is a next-gen House of Brands, building a New Retail Ecosystem of accessible, beloved and enduring consumer brands, from F&B to lifestyle services and more. They are on a mission to deliver consumer delights and elevate urban lifestyle for Indonesian millennials and beyond:

• Powered by the best Digital Technology.
• Percolating through millennial consumers' everyday lifestyle.
• Providing seamless, personalized experiences with outstanding value-for-money and ultimate convenience.

Our client has over 200 outlets to date with +1 new store added every other day. They are creating several new brands into new categories every single year. They rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience.

The Role

Our client is seeking a dynamic and results-oriented Head of Clinic Operations to lead and oversee the smooth functioning of their growing network of clinics. This critical role will involve ensuring seamless day-to-day operations, fostering strong relationships between head office and clinics, improving customer experience, optimizing supply chain cost, and driving clinic sales.

The Responsibilities

• Enable Key Business Initiatives:
  • Act as a bridge between head office and clinic teams, effectively communicating strategic directives and cascading new initiatives to the ground, as well as ensuring strict adherence.
  • Gather valuable insights from the field and share them with the head office to inform business decisions and strategy.
  • Foster strong relationships with clinic managers and staff, providing guidance and support to ensure alignment with company goals.
• Operational Excellence:
  • Oversee the day-to-day operations of multiple clinics, ensuring smooth running and adherence to SOP.
  • Identify and implement operational procedures to optimize resource utilization and minimize costs.
  • Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
  • Directly drive clinic level sales through close management of staff performance.
• Customer Experience:
  • Prioritize customer satisfaction and experience as a key driver of business success.
  • Proactively identify opportunities to enhance customer experience, such as improving wait times, enhancing service quality, and implementing innovative customer engagement strategies.
  • Drive initiatives to improve customer feedback mechanisms and address customer concerns promptly and effectively.
• Supply Chain Management:
  • Oversee the efficient management of the supply chain, ensuring optimal stock levels and minimizing inventory costs.
  • Monitor and control operational expenses, identifying cost-saving opportunities and implementing strategies to reduce costs.
  • Collaborate with procurement and logistics teams to optimize the supply chain and ensure timely delivery of supplies.

The Requirements

• Proven experience in managing large-scale ground organizations in a fast-paced and ambiguous environment.
• A high level of energy, enthusiasm, and a proactive approach to problem-solving.
• Hands-on attitude.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Strong leadership and interpersonal skills, assertive attitude.
• Excellent analytical and problem-solving skills to identify and address operational challenges.
• A customer-centric mindset with a focus on delivering exceptional experiences.
• A strong understanding of supply chain management principles and practices.

If you are a highly motivated individual with a passion for operations and a desire to contribute to their growth, we encourage you to apply.