Customer Service Staff

PT Bahagia Teknologi Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in Jakarta is seeking an administrative support professional to assist technicians and manage customer interactions. The role involves tracking jobs, preparing reports, and ensuring effective communication between teams. Ideal candidates should be detail-oriented, empathetic, and proficient in English, with a background in customer service or administration.

Qualifications

• Minimum D3/S1 required.
• Experience in customer service or administrative role.

Responsibilities

• Provide administrative support to technicians.
• Prepare daily and weekly reports.
• Handle customer complaints professionally.

Skills

Communication

Empathy

Detail-oriented

Education

D3/S1

Tools

Microsoft Office

Excel

Job description

Jobdesc :
- Provide administrative support to technicians, including job tracking, data entry, and scheduling.
- Prepare daily and weekly reports related to technical activities and customer service performance.
- Handle and respond to customer complaints in a timely and professional manner, ensuring proper follow-up and resolution.
- Act as a liaison between the technical team and customer service, ensuring clear and effective communication.

Qualifications :
- Minimum D3/S1
- Experience as a Customer service or administrative role.
- Must have skills in using Microsoft Office, especially Excel.
- Proficient in English communication.
- Empathetic, energetic, and detail-oriented.