Ecommerce Operations Manager

SEVEN Retail; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company is seeking an E-commerce Operations Manager to oversee daily operations, streamline processes, and enhance efficiency. With a focus on customer satisfaction and team leadership, you will drive performance through data-driven decisions and effective project management. If you have over 4 years of experience, apply to join a dynamic team and thrive in a fast-paced environment.

Qualifications

• Proven experience managing e-commerce operations with min. 4 years experience.
• Strong leadership and interpersonal skills.
• Ability to adapt to fast-paced e-commerce environment.

Responsibilities

• Oversee daily e-commerce operations ensuring process efficiency.
• Develop SOPs for e-commerce processes to improve efficiency.
• Manage customer service, order processing, and operational issues.

Skills

Leadership

Problem-solving

Attention to detail

Data interpretation

Project management

Job description

Job Description

• Oversee daily e-commerce operations, ensuring that all processes run smoothly, efficiently, and meet business goals
• Develop and implement standard operating procedures (SOPs) for e-commerce processes to improve efficiency
• Working closely with procurement team to monitor product stock and forecast demand to ensure products are available without overstocking
• Ensure that customer orders are processed accurately and delivered on time
• Manage and troubleshoot any operational issues related to order processing, such as refunds, delays, or delivery issues
• Oversee customer service operations, ensuring that inquiries and complaints are handled promptly and professionally
• Track and analyze key performance indicators (KPIs) related to e-commerce operations (e.g., SLA delivery, order accuracy, response time, etc.) and identify areas for operational improvement and develop action plans to enhance efficiency

Requirements

• Proven experience in managing e-commerce operations with min. 4 years experience
• Preferable from FMCG / retail company
• Strong attention to detail
• Ability to adapt to a fast-paced and evolving e-commerce environment
• Experience in leading and managing a team, with strong leadership and interpersonal skills
• Excellent problem-solving skills, with the ability to troubleshoot and resolve operational issues quickly
• Ability to interpret data, identify trends, and make data-driven decisions to optimize operations.
• Strong organizational and project management skills, with experience in coordinating multiple projects simultaneously