Ecommerce Fulfillment Manager

Decathlon Indonesia; Jakarta Selatan; On-site; IDR 332.557.000 - 498.837.000; Full time

Job summary

A sports company in Jakarta Selatan is seeking an experienced Ecommerce Fulfillment Manager to oversee the order fulfillment process from stores. You will manage daily operations, improve KPIs, and lead a team to deliver exceptional customer experiences. The ideal candidate has a background in ecommerce fulfillment, strong leadership skills, and a passion for sports.

Qualifications

• 1-2 years experience managing ecommerce fulfillment or relevant fields.
• Fresh Graduates are welcome to apply.
• Strong understanding of ecommerce platforms and order management systems.
• Proven ability to analyze data and KPIs to improve operational performance.

Responsibilities

• Manage daily operations of the ecommerce fulfillment center.
• Monitor and improve KPIs such as productivity and error rate.
• Lead and encourage the fulfillment team to meet performance goals.
• Collaborate with internal and external teams to improve workflows.

Skills

Fluent in English

Leadership

Organizational skills

Problem-solving abilities

Education

Bachelor's degree in Engineering

Tools

Ecommerce platforms

Order management systems

Job description

DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.

Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 14 stores in Jabodetabek and 2 in central & East Java

We are seeking an experienced Ecommerce Fulfillment Manager to oversee the entire order fulfillment process from Decathlon stores. You will ensure timely, accurate order processing, optimize productivity, and collaborate cross-functionally to deliver exceptional customer experiences!

Key Responsibilities:

• Manage daily operations of the ecommerce fulfillment center, including order processing, picking, packing and hand over to courier partners.

• Monitor and improve KPIs such as productivity, ship on time, error rate, and cost/order.

• Lead and encourage the fulfillment team to meet performance goals through Individual Development Meeting as one of platform provided by Decathlon.

• Collaborate internally and externally with Ecommerce last mile, Customer service, Inventory, and external resource provider to resolve issues and improve workflows.

• Forecast staffing needs and manage labor scheduling during peak seasons.

• Drive continuous improvement initiatives to optimize efficiency and reduce errors.

Required Skills & Qualifications:

• Fluent In English both Writing and Speaking is mandatory.

• 1-2 years experience managing ecommerce fulfillment or relevant fields. Fresh Graduates are welcome to apply.

• Bachelor’s degree in Engineering is preferable

• You have a passion for sport

• Strong understanding of ecommerce platforms and order management systems.

• Proven ability to analyze data and KPIs to improve operational performance.

• Excellent leadership and team management skills.

• Strong organizational, communication, and problem-solving abilities.

• Experience managing third-party logistics (3PL) and carrier relationships preferred.

• Knowledge of safety regulations and quality control standards.

• Ability to thrive in a fast-paced, deadline-driven environment.