Senior Associate Storefront Operation Manager

PT Trinusa Travelindo; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

An innovative tech startup is seeking a Senior Associate Storefront Operation Manager to lead e-commerce initiatives and enhance customer experiences. This role involves translating business strategies into effective storefront operations, executing localized campaigns, and collaborating with cross-functional teams to drive performance. Ideal candidates will have a passion for travel, strong communication skills, and a background in digital operations. Join a dynamic workplace where your contributions will make a significant impact on the Indonesian travel marketplace!

Qualifications

• 3-5 years of experience in e-commerce or digital operations management.
• Exceptional attention to detail and ability to manage multiple tasks.

Responsibilities

• Translate business strategies into excellent storefront operations.
• Track key performance indicators and provide operational insights.
• Execute localized campaigns and promotions.

Skills

E-Commerce Management

Performance Analytics

Campaign Execution

Customer Insights

Cross-functional Collaboration

Attention to Detail

Strong Communication Skills

Passion for Travel

Education

Bachelor’s Degree

Tools

Google Analytics

CMS Platforms

Job description

Senior Associate Storefront Operation Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

1. Storefront Management:

• Translate business strategies, marketing plans, and campaign directives into excellent storefront operations.
• Ensure product listings, promotions, and merchandising are accurate, timely, and aligned with local market preferences.
• Monitor and maintain the storefront to ensure optimal functionality and customer experience.

Performance Analytics:

• Track and report on key performance indicators (KPIs).
• Provide operational insights to support decision-making and drive continuous improvement.

Campaign Execution:

• Execute localized campaigns and promotions as directed by the marketing and business strategy teams.
• Coordinate with product and tech teams to ensure all campaign elements are integrated and functional on the storefront.

Customer Insights and Feedback:

• Collect and report customer feedback to refine the storefront experience and enhance product offerings.
• Conduct basic competitor monitoring to ensure operational competitiveness.

Operational Excellence:

• Implement efficient processes for product updates, promotions, and content management.
• Ensure compliance with legal guidance and alignment with company standards.

Cross-functional Collaboration:

• Work closely with country management, subject matter experts, and customer service teams to execute the business strategy effectively.
• Partner with regional and global teams to maintain consistency and share operational best practices.

Requirements

• Bachelor’s degree from a reputable university.
• 3-5 years of experience in e-commerce, OTA, or digital operations management.
• Proficiency in tools like Google Analytics, CMS platforms, or equivalent.
• Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills and a collaborative mindset.
• A passion for travel.
• Familiarity with the Australian travel market is an advantage.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize the Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.