Customer Service- English &Bahasa Speaker (Johor)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Tangerang; On-site; MYR 12,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic customer service team. This role involves handling inbound calls, addressing customer inquiries, and ensuring satisfaction through exceptional service. With a commitment to training and career progression, this opportunity is perfect for fresh graduates eager to start their journey in the call center industry. Join a collaborative environment where your contributions are valued, and take the first step towards a rewarding career with a clear path for advancement. Embrace the chance to develop your skills and grow within a supportive team.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition

Career progression opportunities

Internal Job Program

Qualifications

• Fresh graduates encouraged to apply, with full training provided.
• Must possess at least a SPM and be willing to work rotational shifts.

Responsibilities

• Handle inbound calls regarding customer inquiries and complaints.
• Work as a team to meet KPI and SLA requirements.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

SPM

Job description

Job Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Job Requirements

• Candidate must possess at least a SPM.
• Required language(s): English & Bahasa.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply.
• Full Training Provided.
• Applicant must be willing to work on rotational shifts and off days.
• Each shift consists of 9 working hours and includes a 1-hour lunch break.
• Applicant must be willing to work in Iskandar Puteri, Johor.

Job Benefits

• 5.5/6 working days in a week.
• EPF & SOCSO.
• Sick leave.
• Annual leave.
• Quarterly staff recognition and appreciation.
• Career progression: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP – Internal Job Program: Opportunity to transfer to the candidate's preferred departments (e.g., Finance, Human Resource, etc.) after 1 year.