CONCIERGE AGENT | Staff Level

BaliSuperHost Management; Ubud; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in hospitality is seeking a Concierge Agent in Ubud. The ideal candidate will excel in customer service, possess strong communication skills, and be able to manage multiple tasks efficiently. This full-time role offers a dynamic work environment where you will assist guests with various needs, ensuring a memorable experience. If you are passionate about hospitality and enjoy working in a fast-paced setting, we invite you to apply.

Benefits

Salary

Service Charge

BPJS

Career Path

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Excellent verbal and written communication skills in English.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures.
• Respond to guest inquiries and arrange reservations.
• Maintain communication with other departments for seamless service.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Proficiency in Computer Systems

Education

High School Diploma

Degree in Hospitality Management

Job description

March 13, 2025

CONCIERGE AGENT | Staff Level

Area: Ubud

Qualifications

• High school diploma or equivalent; a degree in Hospitality Management or a related field is an advantage.
• Proven experience in a customer service role, preferably within the hospitality industry.
• Excellent verbal and written communication skills in English; additional language skills are a plus.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Ability to work in a fast-paced environment, handling multiple tasks efficiently under pressure.
• Proficiency in using computer systems, reservation software, and standard office applications.

Responsibilities

1. Welcome guests warmly and provide a courteous introduction upon arrival.
2. Assist guests with check-in and check-out procedures as needed.
3. Respond promptly to guest inquiries, requests, and complaints with a focus on customer satisfaction.
4. Offer detailed information on local attractions, dining options, and entertainment venues.
5. Arrange reservations for restaurants, tours, events, and other activities as requested by guests.
6. Coordinate and schedule transportation services, including taxis, shuttles, and car rentals.
7. Provide accurate directions and travel information to help guests navigate the local area.
8. Maintain effective communication with other departments (e.g., housekeeping, front desk) to ensure a seamless guest experience.
9. Log guest requests and feedback accurately for continuous service improvement.
10. Manage guest reservations and maintain updated records of guest preferences.
11. Handle administrative duties related to guest services as required.

Benefits

Salary, Service charge, BPJS, Career path

Application Instructions

Kindly send your CV with the subject: Name – Position – Domicile

Job Category: Concierge

Job Type: Full Time

Job Location: Ubud

Application Form

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