Branch Manager

IDP Education Ltd; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

A leading company in international education services is seeking an Office Manager in Medan. The role involves developing business plans to generate leads, enhancing sales strategies, and fostering a high-performance culture. The ideal candidate will have experience in a customer-facing environment and strong leadership skills.

Qualifications

• Experience managing business activities in a customer-facing, target-based sales environment.
• Ability to motivate and lead a team ethically.

Responsibilities

• Develop and implement office-based business plans aligned with country needs.
• Build a strong counseling team with a sales and service culture.

Skills

Leadership

Communication

Team Motivation

Education

Bachelor’s degree

Job description

About IDP

IDP is a global leader in international education services that helps people study abroad. As a key voice in the industry, IDP partners with educational institutions to help them attract the right students and co-owns IELTS, a leading English proficiency test. Established in 1969 in Australia, IDP has teams based in more than 60 countries. Despite its evolution, IDP’s purpose remains to help people transform their lives through international education. For more information, visit www.idp.com.

About Student Placement

At IDP, our goal is to help every student fulfill their global potential by streamlining the pathway to studying abroad. Each year, nearly 100,000 IDP students study at over 800 universities worldwide, supported by local teams with deep knowledge of each country's education landscape. Our unbiased guidance helps students build personalized pathways to success. IDP’s 2,200 counselors leverage data-driven insights to provide reliable and valuable advice. For universities, governments, and sector bodies, our insights and solutions facilitate reaching ambitious international students who will shape the future of campuses globally.

About IELTS

IDP is a proud co-owner of IELTS, the world’s most trusted English language test for study, work, and migration. For over 35 years, IELTS has been a pioneering industry leader. We believe in using technology to enhance human connection, offering paper, computer, or online testing options, and allowing retakes of individual skills if needed. IELTS scores enable access to over 12,500 organizations worldwide, including educational institutions, employers, and government bodies. IELTS is available in more than 2,000 test locations across 60+ countries.

Role Purpose

The Office Manager will strengthen IDP’s leadership in student placement by developing and executing business plans to generate pipeline leads and meet conversion targets. This includes building client relations, contributing to a high-performance environment, and implementing global projects. As a key member of the country leadership team, you will foster a performance-driven culture through mentoring, coaching, and ongoing communication to ensure high engagement and excellent results.

Key Accountabilities

• Develop and implement office-based business plans aligned with country needs and strategic milestones, focusing on improving performance, budgeting, forecasting, establishing best practices, and enhancing sales strategies.
• Build a strong counseling team with a sales and service culture, increasing market knowledge, developing lead generation programs, fostering innovation, and monitoring results.

Required Experience

• Experience managing business activities in a customer-facing, target-based sales environment within a multinational company, including developing business plans, budgets, and reporting results.
• Ability to motivate and lead a team to achieve outcomes ethically and with integrity.
• Experience working with diverse stakeholder groups.
• Excellent presentation and communication skills in English, both written and verbal.
• Bachelor’s degree or equivalent.
• Willingness to work from our Medan Office.