Senior Sales Manager - JSO25065369

Sheraton Bali Kuta Resort; Kepulauan Bangka Belitung; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

Join a leading resort as a Sales Manager, responsible for driving revenue through proactive solicitation of group and catering opportunities. You will manage high-value accounts, ensuring exceptional customer service and satisfaction while achieving personal and team revenue goals. This role requires strong negotiation skills and the ability to build lasting relationships with clients.

Qualifications

• 2 years experience in sales, marketing, guest services, or related area.
• High customer expectations and relationship building.

Responsibilities

• Soliciting and managing large group/catering opportunities.
• Upselling packages and food/beverage options.
• Building relationships through sales calls and events.

Skills

Sales

Customer Service

Negotiation

Education

High school diploma or GED

2-year degree in Business Administration

Job description

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Verifies proper and timely business handover for service delivery. Drives customer/guest loyalty through service excellence and provides service to grow accounts on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related area.

OR

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts with proactive solicitation and saturation.
• Partner with group/catering counterparts to manage opportunities.
• Respond to incoming opportunities outside the EBC parameters.
• Handle opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new business to meet revenue goals.
• Focus on high-potential accounts.
• Develop sales plans and creative event proposals.
• Upsell packages and food/beverage options.
• Understand market trends and competition to inform sales strategies.
• Close deals using negotiation and creative selling skills.

Providing Exceptional Customer Service

• Handle complex, high-value business with high customer expectations.
• Build relationships through sales calls, entertainment, FAM trips, trade shows.
• Develop community relationships to expand the customer base.
• Support brand’s Service and Relationship Strategy for loyalty.
• Deliver excellent customer service to grow account share.
• Follow brand and property service standards.
• Ensure customer satisfaction before and during events.
• Understand customer needs and recommend suitable features/services.

Building Successful Relationships

• Coordinate sales efforts with off-property channels.
• Manage relationships with internal and external stakeholders.
• Utilize sales resources and support staff effectively.

Additional Responsibilities

• Use intranet for resources.
• Create contracts as needed.
• Support operational aspects of booked business, including proposals and contracts.

Marriott International is an equal opportunity employer committed to diversity and inclusion. Join Sheraton to be part of a global community that values belonging, engagement, and meaningful experiences. Explore your next career opportunity with Sheraton, part of Marriott International's portfolio of brands.