CRM Country Manager Indonesia (Textile Industry)

SGS; Daerah Khusus Ibukota Jakarta; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

A leading company in testing and certification is seeking a seasoned professional to sell bluesign services in the Indonesian textile industry. The role involves establishing customer relationships, supporting system implementation, and participating in trade shows. Ideal candidates will have over 10 years of experience in textile manufacturing, strong industry contacts, and excellent interpersonal skills. Proficiency in English and Indonesian is required.

Qualifications

• Over 10 years of experience in the Indonesian textile manufacturing chain.
• Strong contacts within the local textile industry and related organizations.

Responsibilities

• Sell bluesign services to textile manufacturing mills and brands.
• Establish solid customer relations and support customers in implementing the bluesign system.
• Attend trade shows to acquire new customers.

Skills

Interpersonal Skills

Networking Ability

Sales Experience

Knowledge of Textile Industry

Organizational Skills

Willingness to Learn

Proficiency in English

Proficiency in Indonesian

Education

Textile Chemistry

Textile Engineering

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description

PRIMARY RESPONSIBILITIES

• Sell bluesign services to textile manufacturing mills, brands, and chemical suppliers in Indonesia.
• Establish solid customer relations with existing customers in Indonesia.
• Support customers in implementing the bluesign system within their organization, marketing, and supply chain.
• Cooperate with SGS Indonesia in event management for bluesign events.
• Attend trade shows in the textile industry to acquire new customers in Indonesia.
• Support cross-country/region CRM activities.
• Ensure achievement of regional objectives set in the mid-range plan and yearly budgets.
• Support regional and local CRM activities, focusing on Southeast Asia including Malaysia and Singapore.

Specific Responsibilities

• Establish the bluesign system and services in Indonesia in collaboration with the bluesign organization.
• Visit potential customers onsite and network at trade shows.
• Sell bluesign system partnerships and other services to manufacturers, brands, and chemical companies.
• Manage CRM activities: lead acquisition process, acquire new customers, support customer activities, ensure payments, and maintain customer data.
• Train customer personnel in cooperation with bluesign services.
• Deliver presentations, participate in fairs, and network.
• Provide regular feedback on sales activities and market developments in Indonesia.
• Support the Technical Service team during assessments, onsite visits, and system implementation.
• Assist in travel planning for regional visits and organize customer meetings during visits to Indonesia.
• Participate in mid to long-term projects as designated by the Head of CRM and Regional Director.

Qualifications

Profile

• Over 10 years of experience in the Indonesian textile manufacturing chain.
• Profound knowledge of the textile supply chain, with a background in Textile Chemistry or Textile Engineering, and understanding of environmental KPIs.
• Strong contacts within the local textile industry and related organizations.

Required Skills

• Excellent interpersonal skills and networking ability.
• Proven sales experience.
• Good knowledge of the local textile industry.
• High-level contacts within the industry.
• Knowledge of textile chemistry, processing, supply chain, and branding.
• Willingness to learn continuously.
• Strong organizational skills and independence.
• Proficiency in English and Indonesian, both written and spoken.