SENIOR TECHNICAL SUPPORT ENGINEER

If you meet the qualifications, come join us.

Responsibilities and Duties:

• Point of contact for technical issues relevant to customers.
• Provide first level support to customers (local and overseas) by analyzing issues and if required, escalate to relevant subject matter experts for resolution.
• Provide on-site support to customers when needed.
• Create and update the customer issues FAQ/Knowledgebase.
• Create and update related document of the product (User guide, Installation guide, etc).
• Analyze, troubleshoot, and resolve customer reported issues according to company SOP.
• Participate in brainstorming, idea, and knowledge sharing with the team.
• Report or raise any complex issue to superior.
• System integration of company product to customers' application/system.
• Perform on-prem system and preventive maintenance.
• Any other tasks assigned by management deemed necessary as and when required.

Skills and Specifications:

• Excellent communication skills, for both oral and written English.
• Detail oriented, proven ability to work effectively both independently and in a team-based environment.
• Possess great interest and strong initiative to learn about the company’s services and offerings.
• Excellent problem-solving skills and critical thinking.
• Ability to communicate well with the team and clients.
• Basic programming knowledge in more than 1 area: C++, Java, .Net, Delphi, Objective-C, and Android.
• Knowledgeable in Windows operating system and services.
• Knowledge in Unix/Linux operating system and services is an advantage.

Qualifications:

• Minimum degree in Software Engineering, Information Technology, Computer Science or related course in computers/technology.
• Fresh graduates are welcome.

SecureMetric is proud to be one of the top rated digital security solution providers in South East Asia with HQ in Kuala Lumpur and subsidiaries in Indonesia, Singapore, Vietnam, and Philippines (coming soon for Myanmar, Thailand, Cambodia, and Laos). SecureMetric’s technology expertise comprises of more than 20 years of project and R&D experience together with our external technology collaboration with selected world’s leading digital security vendors.

Benefits:

• Medical
• Miscellaneous allowance
• Education support
• Bonus, Monthly Incentive, and Quarterly Incentive