BDV Private Limited Looking for at Park Street, Kolkata, West Bengal

BDV Private Limited; Lebak; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a dynamic team as a Fresher Customer Care Executive, where you will be the voice of the company, providing exceptional service and support to customers. This role is perfect for individuals who thrive in a fast-paced environment and enjoy helping others. You will engage with customers through various channels, addressing their inquiries and ensuring their satisfaction. With a focus on problem-solving and communication, you will play a pivotal role in enhancing customer experiences. If you're ready to kickstart your career in customer service and make a difference, this opportunity awaits you in a supportive and encouraging workplace.

Benefits

Paid sick time

Overtime pay

Qualifications

• Strong communication skills and ability to handle customer queries effectively.
• Problem-solving skills to troubleshoot customer issues.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Handle customer interactions through multiple channels like phone and email.
• Identify and analyze customer problems and provide solutions.

Skills

Excellent communication skills

Patience

Adaptability

Problem-solving

Education

Higher Secondary (12th Pass)

Job description

As a Fresher Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer queries through various communication channels. You will act as the primary point of contact for customers, assisting them with their inquiries, concerns, and requests. This role requires excellent communication skills, patience, and the ability to adapt to different customer personalities.

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries promptly and professionally, ensuring a high level of customer satisfaction. Provide accurate and efficient solutions to their problems or concerns.
2. Communication Channels: Handle customer interactions through multiple communication channels, including phone calls, emails, live chat, and social media platforms. Maintain a polite and empathetic tone while addressing customer issues.
3. Problem Solving: Identify and analyze customer problems, troubleshoot issues, and provide appropriate solutions within company guidelines. Escalate complex or unresolved cases to senior team members or supervisors.

Job Types: Full-time, Fresher

Salary: ₹10,000.00 – ₹12,000.00 per month

Benefits:

1. Paid sick time

Schedule:

1. Day shift

Supplemental pay types:

1. Overtime pay

Ability to commute/relocate:

1. Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

1. Higher Secondary(12th Pass) (Preferred)

Language:

1. Hindi (Required)
2. Bengali (Required)