Customer Success Manager (SaaS | B2B)

SleekFlow; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

SleekFlow is seeking a Strategic Customer Success Manager to manage key client relationships and drive product adoption. The ideal candidate will have extensive experience in client management within the B2B tech sector, particularly in the ASEAN market. You will be responsible for ensuring customer success and satisfaction while leading a team in Indonesia. Join a dynamic startup offering attractive compensation and growth opportunities.

Benefits

Attractive compensation package including a 13th-month salary

Stock options in a rapidly-growing startup

Comprehensive group medical insurance

Allowances for transportation, snacks, and team lunches

Paid leave on your birthday

Flexible work-from-home policy

Qualifications

• Minimum of 3-4 years in Customer Success or Account Management.
• Experience in B2B technology companies focusing on ASEAN market.

Responsibilities

• Drive adoption, growth, and retention of customers.
• Oversee Customer Success Management team across Indonesia.
• Identify opportunities for new training materials.

Skills

Client Management

Consultative Skills

Problem Solving

Relationship Building

Job description

About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to revolutionize social commerce, and as a member of our team, you will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our customer engagement platform, both small merchants and large enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Role

As a Strategic Customer Success Manager at SleekFlow you will work closely with our largest customers. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.

At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success Manager, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.

Executive Level

Prior Experience in Saas/ Software Industry is preferred

Language: English & Bahasa

Location: South Jakarta, Indonesia

What You'll Do

As a Strategic Customer Success Manager, you’ll be the point-person responsible for a portfolio of our largest strategic customers.

• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
• Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
• Oversee the Customer Success Management (CSM) team members across the Indonesia region. Ensure alignment with company goals, provide mentorship, and support professional development.

Who You Are

• You have minimum of 3-4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company focus on ASEAN market (Singapore, Malaysia & Indonesia)
• You have a track record of delivering value to complex customers with large employee bases
• You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
• You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
• You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• You execute with excellence and have a deep track record of creating a significant impact for your customers
• You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
• Zealous in leading and guiding a team of Customer Success (Indonesia)

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly-growing startup
• A fun, diverse, and international team culture
• Comprehensive group medical insurance
• Allowances for transportation, snacks, and team lunches
• Paid leave on your birthday
• Flexible work-from-home policy

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.