Manager Operasional SPA

PT. TIRTA KUMALA SARI; Bogor; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in the spa industry is seeking a Spa Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have a strong background in hospitality management and experience in financial reporting and marketing strategies. This role involves developing budgets, creating promotional strategies, and ensuring compliance with health regulations.

Qualifications

• Five years of work experience as a spa manager or similar role.
• Domicile in Bogor or willing to relocate.

Responsibilities

• Oversee day-to-day operations of the spa.
• Develop and manage the spa's budget.
• Create and execute marketing strategies.

Skills

Leadership

Team Management

Financial Reporting

Marketing Strategies

Education

Degree in Hospitality Management

Certification in Business Administration

Job description

Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance.

Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service.

Ensure customer satisfaction by addressing client needs and promptly resolving any issues.

Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability.

Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships.

Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary.

Regularly evaluate service quality and client satisfaction and make necessary adjustments.

Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations.

Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.

Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand.

Qualifications:

• Domicile in BOGOR DEPOK or willing to be placed in Bogor
• Degree or certification in hospitality management, business administration, or related field
• Five years of work experience as a spa manager or similar role
• Leadership and team management experience
• Understanding and ability to create financial reports, budgeting, and marketing strategies

Additional questions:

• How many years' experience do you have as a Spa Manager?
• How many years' experience do you have as a Spa Therapist?