Senior Ticketing Staff

PT Fiwi Lestari Internasional (Avia Tour); Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A growing travel agency in Jakarta is looking for a Senior Ticketing - Travel Consultant to assist travelers with ticketing, accommodations, and travel documents. The role involves selling tour products, maintaining client relationships, and providing exceptional customer service. Candidates should have relevant education and experience in ticketing and tourism, with strong communication skills and the ability to work under pressure.

Qualifications

• Minimum 2 years of experience at the same level; fresh graduates welcome.
• Graduated from a Tourism Academy or SMIP with relevant certifications.

Responsibilities

• Assist travelers with information on tickets, accommodations, and travel documents.
• Sell domestic and international tour products and tickets.
• Maintain relationships with clients and suppliers.

Skills

Communication

Customer Service

Teamwork

Education

Tourism Academy

Tools

Galileo

Sabre

Amadeus

Althea

Job description

A growing travel agency in Jakarta is seeking a qualified Senior Ticketing - Travel Consultant.

Job Description:

• Assist travelers via incoming calls, providing information on air tickets, accommodations, travel documents, insurance, and transportation rentals.
• Sell tour products and tickets (domestic and international), including insurance and documentation.
• Use GDS Ticketing systems (Galileo, Sabre, Amadeus, Althea) at an expert level for issuing and reissuing domestic and international tickets.
• Prioritize selling tour packages such as FIT, group, and incentive programs.
• Explain travel options and itineraries to clients as needed.
• Diagnose traveler issues and complaints, collaborating with supervisors to find solutions.
• Convince new customers, especially those new to traveling.
• Handle airline ticket sales and other travel products.
• Maintain good relationships with clients and suppliers.
• Deliver high-quality, bespoke luxury holiday experiences with attention to detail and exceptional customer service.
• Provide clients with necessary travel documents, destination information, and travel guides.

Job Requirements:

• Graduated from a Tourism Academy or SMIP, with relevant certifications in Ticketing and/or Tourism.
• Minimum 2 years of experience at the same level; fresh graduates are welcome to apply.
• Familiarity and certification with Galileo, Abacus, Sabre, or Althea reservation systems.
• Ability to handle requests for hotel vouchers, tour packages, and travel documents.
• Strong personality, humble, polite, professional, service-oriented, with a positive attitude.
• Good communication skills, empathetic and sympathetic responses to build rapport.
• Ability to work under pressure and multitask.
• Team player.
• Excellent command of spoken and written English.
• Fluency in Mandarin is a significant advantage.