Customer Account

Tiara Hana; Bogor; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a lively and service-oriented Customer Account Specialist. In this role, you'll be the friendly voice guiding new co-owners through their journey, ensuring they understand agreements and enjoy a premium customer experience. Your strong communication skills in both English and Bahasa Indonesia will be essential as you connect with clients and coordinate their onboarding. If you're passionate about lifestyle trends and have a customer-first mindset, this opportunity offers a vibrant work environment where you can thrive and grow.

Qualifications

• 1-2 years of experience in a client-facing role is a plus.
• Comfortable using communication tools to manage interactions.

Responsibilities

• Welcome new co-owners via chat, phone, and WhatsApp.
• Schedule and coordinate agreement signings.
• Implement upselling strategies to support owners.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Indonesia

Customer-first mindset

Detail-oriented

Ability to manage multiple tasks

Education

Diploma in Communications

Bachelor Degree in Public Relations

Bachelor Degree in Marketing

Bachelor Degree in Business Administration

Tools

CRM systems

WhatsApp

Job description

Employment Status: Full-Time with 3 Months Probationary Period.

Salary Range: Rp 5.000.000 - Rp 6.000.000 / month.

About the Role

At Tiara Hana, we're looking for a lively, enthusiastic, and service-oriented individual to join our team as a Customer Account specialist. You'll be the friendly face (and voice) behind every new owner journey, ensuring a seamless transition from interest to co-ownership by communicating clearly and passionately about our investment offerings.

You'll help our customers understand agreements, coordinate signings, and maintain lasting relationships, all while delivering a premium, lifestyle-focused customer experience that matches the spirit of Tiara Hana's brand.

Key Responsibilities

• Warmly welcome our new co-owners via chat, phone, and WhatsApp with enthusiasm and professionalism.
• Schedule and coordinate agreement signings, ensuring timely communication with co-owners.
• Clearly explain the agreement and product knowledge to ensure co-owner understanding.
• Ensure on-tome collection of payments and complete document submission.
• Implement upselling strategies to support owners in expanding and diversifying their investments.

Requirements

• Strong communication skills in English and Bahasa Indonesia, both written and verbal.
• Diploma or Bachelor Degree in Communications, Public Relation, Marketing and Business Administration.
• A lively, bubbly, and outgoing personality. You enjoy connecting with people and building relationships.
• Passionate about lifestyle and fashion trends. You represent a premium and stylish brand image of Tiara Hana.
• A customer-first mindset with the ability to handle objections and explain complex agreements in a simple way.
• 1-2 years of experience as Account Executive, Account Manager, Customer Service, or similar client-facing role is a plus.
• Ability to manage multiple tasks and coordinate with different stakeholders.
• Detail-oriented with strong organizational skills.
• Comfortable using WhatsApp, phone, and CRM systems to manage co-owners interactions.
• Willing to learn and adapt quickly in a fast-paced environment.