Gojek - Region Merchant Partnership & Activation Manager

GoTo Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Region Merchant Partnership & Activation Manager, where you'll enhance merchant relationships and drive growth strategies. In this pivotal role, you'll analyze market dynamics, lead expansion initiatives, and collaborate with cross-functional teams to optimize merchant engagement. This innovative firm is dedicated to empowering small and medium businesses, providing a supportive environment for impactful contributions. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 5+ years in sales operations, strategy, or project management.
• Strong problem-solving and analytical skills.
• Proven track record in leading expansion projects.

Responsibilities

• Analyze market dynamics and competitor activities.
• Develop initiatives to enhance merchant engagement.
• Lead expansion initiatives for merchant onboarding.

Skills

Sales Operations

Market Analysis

Project Management

Problem-Solving

Analytical Skills

Leadership

Communication

Organizational Skills

Job description

About The Role

As a Region Merchant Partnership & Activation Manager, you will play a critical role in strengthening merchant relationships, driving expansion projects, and enhancing merchant engagement strategies in your region. You will be responsible for identifying growth opportunities, optimizing sales processes, and collaborating with cross-functional teams to improve merchant activation and partnership effectiveness.

What You Will Do

1. Analyze market dynamics, monitor competitor activities, and provide insights to refine regional merchant strategies.
2. Develop and implement initiatives to enhance merchant engagement, activation, and long-term partnerships within the region.
3. Lead secondary city expansion initiatives, ensuring the successful onboarding and activation of merchants in new areas.
4. Identify operational inefficiencies in the sales region team, lead problem-solving sessions, and propose actionable recommendations to improve merchant activation and partnerships.
5. Manage the Region Dashboard, analyze key performance metrics, and provide actionable insights and recommendations for regional teams.
6. Work closely with cross-functional teams, including Sales, Operations, Marketing, and Product, to drive merchant engagement and optimize the merchant lifecycle.

What You Will Need

• At least 5 years of experience in sales operations, strategy, or project management, with a focus on market analysis and competitive dynamics.
• Strong problem-solving and analytical skills to lead sessions and propose actionable changes.
• Demonstrated leadership ability to manage teams and act as Region Sales Senior Manager when needed.
• Expertise in managing dashboards, analyzing data, and providing actionable insights.
• Strategic thinking and collaboration skills for working with cross-functional teams.
• Proven track record in leading expansion projects and improving sales processes.
• In-depth knowledge of regional market dynamics, competitor activities, and sales operations.
• Excellent communication, project management, and organizational skills.

About The Team

The SMB National Team, part of the Sales team, is a collaborative, high-performing group dedicated to driving the success of Small and Medium Businesses (SMBs) nationwide. We thrive on innovation, data-driven strategies, and seamless execution to empower SMBs to excel in a competitive market. As part of this team, you’ll work in a fast-paced, supportive environment where problem-solving, creative thinking, and impactful contributions are highly valued. Joining us means being part of a mission-driven team that celebrates individual growth, fosters collaboration, and is passionate about making a meaningful difference for SMBs.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with a mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The ecosystem includes on-demand transportation, food and grocery delivery, logistics, financial, and payment services through the Gojek and GoTo Financial platforms. It is Southeast Asia’s first platform hosting these diverse services in a single ecosystem, capturing the majority of Indonesia’s vast consumer market.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem, with over 2.5 million driver partners offering services such as transportation, food delivery, logistics, and more. Committed to creating impact at scale, Gojek aims to resolve consumer problems and improve living standards by connecting consumers to the best providers of goods and services.

About GoTo Financial

GoTo Financial promotes financial inclusion through its leading financial services and merchant solutions. Its offerings include GoPay, GoPayLater, and business solutions like Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With a trusted and inclusive ecosystem, GoTo Financial seeks new growth opportunities to empower everyone to Make It Happen, Make It Together, Make It Last.

Note: GoTo and its units, including Gojek and GoTo Financial, post job opportunities only on official channels. Be cautious of fake scams and verify through our official websites and LinkedIn. We are not liable for jobs posted outside these channels.