Business Development Specialist, Semarang

DSV - Global Transport and Logistics; Kota Semarang; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player in transport and logistics seeks a motivated individual to manage customer engagement and account relationships. This role encompasses developing business opportunities, ensuring operational compliance, and collaborating with various teams to enhance service quality. Join a diverse and inclusive workplace committed to integrity and sustainability, where your contributions will drive business growth and customer satisfaction. If you are passionate about customer service and business development, this opportunity is perfect for you.

Qualifications

• Strong experience in managing customer accounts and developing relationships.
• Ability to analyze business opportunities and recommend actions.

Responsibilities

• Manage customer accounts to enhance satisfaction and profitability.
• Develop new business opportunities and track them through CRM.

Skills

Customer Relationship Management

Business Development

Process Monitoring

Data Analysis

SOP Implementation

Education

Bachelor's Degree in Business or related field

Tools

CRM System

Job description

Job Description

Customer Engagement

• Manage favorable commercial relationships with assigned accounts to promote customer satisfaction, business growth, and profitability.
• Ensure all assigned accounts are managed and developed in line with established strategies and key performance indicators.
• Conduct business reviews, analyze opportunities and risks, and recommend actions to management.
• Ensure smooth business implementation and SOP handover to operations, with ongoing compliance monitoring.
• Perform process monitoring to ensure operational compliance and follow-up with relevant parties.
• Set objectives for each assigned account.
• Ensure successful client integration through collaboration with operational teams.

Accounts Management

• Participate in scheduled customer review meetings (monthly, quarterly, annually).
• Prepare for and ensure the effectiveness of review meetings, involving relevant stakeholders.
• Distribute meeting minutes and follow up on corrective actions, especially for key accounts.
• Timely escalate customer concerns or complaints to relevant stakeholders.
• Support client integration efforts with operational teams.

Opportunity Management

• Develop new business opportunities within the assigned territory and target segments.
• Achieve monthly opportunity targets.
• Track all opportunities through CRM system.
• Follow tender management processes for RFQ opportunities, including strategy and alignment.
• Coordinate strategic bid prioritization with product and regional teams.
• Analyze and share post-bid reports, and implement corrective actions as needed.

Quality & Performance Management

• Collaborate with operations to enhance performance and quality standards.
• Maintain accurate data in sales systems and monitor customer applications.
• Assist finance in achieving DSO targets.

Additional Tasks

• Perform other tasks as assigned by superiors.
• Adhere to the Code of Conduct of the DSV Group.

About DSV

DSV is a global leader in transport and logistics, fostering an inclusive and diverse workplace. With approximately 75,000 employees across over 80 countries, DSV is committed to integrity, sustainability, and delivering excellent customer service. We promote collaboration, transparency, and support our employees' growth and development.