Front Desk Supervisor

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Kenangan; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front Office Supervisor to lead and coordinate guest services. In this engaging role, you will oversee daily operations, ensuring a seamless experience for guests from arrival to departure. Your responsibilities will include managing guest queries, monitoring room availability, and promoting hotel features. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this is the perfect opportunity to make a significant impact in a vibrant team.

Qualifications

• Experience in guest service and front office operations.
• Strong communication skills and attention to detail.

Responsibilities

• Supervise Front Office duties and handle guest queries.
• Monitor arrivals/departures and ensure guest satisfaction.

Skills

Guest Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Property Management System

Job description

What do we expect from you?

Under the guidance of the Front Office Manager, supervise and coordinate all Front Office duties and handle clerical tasks related to guest arrivals, departures, and in-house services, using the hotel Property Management System in accordance with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

1. Handle guest queries and requests
2. Record incidents, log them, and follow up with the Front Office Manager or Director of Rooms
3. Report and address potential hazards promptly
4. Monitor arrivals/departures and ensure guest names are used correctly
5. Maintain knowledge of current and future availability
6. Know hotel features and services, including F&B outlets, Business Center, Spa/Gym, etc.
7. Be familiar with room types, layouts, rates, and special packages/promotions
8. Assist with site inspections and promote upselling opportunities
9. Represent the Front Office in meetings and ensure effective communication
10. Maintain cleanliness and operational standards in all Front Office areas
11. Monitor pre-registered arrivals, manage no-shows, and ensure proper billing
12. Greet and assist guests, including VIPs and regulars
13. Ensure the Front Door is covered and guests are greeted promptly
14. Protect guest privacy and adhere to confidentiality policies
15. Follow hotel credit policies and financial procedures
16. Complete any additional tasks or projects as assigned and be available for emergencies

How do I deliver this?

• Tell it like it is: Be authentic, honest, sincere, and clear.
• Have fun and make friends: Be energetic, casual, and approachable.
• I've got your back: Be responsible, dependable, and accountable.
• Play to win: Be innovative, open-minded, and creative.
• Right here, right now: Be attentive, detail-oriented, and focused on the guest experience.