Quality Assurance (Customer Data Verification)

Travel + Leisure Co.; Provinsi Bali; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in vacation ownership seeks motivated individuals to enhance customer experiences and drive business retention. This role involves ensuring compliance with financial processes, providing exceptional service to clients, and actively participating in team meetings. The ideal candidate will have a strong background in financial services, excellent communication skills, and a passion for delivering outstanding customer service. Join a dynamic team where your contributions will directly impact the success and satisfaction of travelers worldwide.

Qualifications

• Must meet requirements under Financial Services Reform Act.
• Previous experience in quality assurance or banking roles.

Responsibilities

• Complete and review sales and finance documents for owners.
• Provide pre- and post-sale service to ensure business retention.
• Identify compliance concerns and communicate with management.

Skills

Verbal Communication

Written Communication

Customer Service

Problem-Solving

Attention to Detail

Negotiation Skills

Business Acumen

Computer Literacy

Education

Experience in Financial Services or Banking

Experience in Dealership Business Management

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Principal Duties And Responsibilities

1. Complete and review all sales and finance documents with all new and upgrading owners.
2. Provide pre- and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance, and business processes, policies, and procedures.
3. Ensure timely collection and processing of any information required by the company and/or Finance By Wyndham, to approve the Application for Vacation Credits and complete the loan assessment process supporting the purchase of Vacation Credits.
4. Observe and identify any compliance concerns, patterns, or issues detrimental to maintaining business retention, and communicate these with the Site Project Directors and/or Quality Assurance Manager. Conduct appropriate staff training or work with the site trainer.
5. Participate actively in sales and site management meetings.
6. Perform any other duties as assigned by the Director of Business Retention and Discovery or the Quality Assurance Manager.

Key Position Competencies And Criteria

• Must meet all requirements under the Financial Services Reform Act and the National Consumer Credit Protection Act.
• Result-driven.
• Ability to build trust.
• Have an executive disposition.
• Business acumen.
• Attention to detail.
• Innovative mindset.
• Knowledge and understanding of our product.
• Excellent verbal and written communication skills.
• High level of reading and comprehension skills.
• Strong customer service and integrity values.
• Positive and enthusiastic attitude.
• Ability to work in a busy environment.
• Handle stressful situations professionally.
• Work independently and as part of a team.
• Effective problem-solving and negotiating skills.
• Computer literate.
• Previous experience in a dealership business management, quality assurance, financial services, banking, or lending role.
• Performance will be measured against the average number of days to transmit, mystery shopping results, and achievement of site retention targets.

Where Memories Start with You

Hospitality is at the heart of everything we do at Travel + Leisure Co. We foster an inclusive environment where we deliver excellence, have fun, celebrate successes, and support each other. We look forward to strengthening our business, communities, and customer experiences. Join our global team and start building a career where memories begin with you.

We are an equal opportunity employer. All applications will be considered without attention to membership in any protected class. If you require reasonable accommodation during the application process, please email [e-mail] with your request, including the position title and location.