Customer Service Expert (Remote, Contract)

INFUSE; Garut; Remote; IDR 100,000,000 - 200,000,000; Full time

Job summary

A dynamic company in Indonesia seeks a Client Success Specialist to enhance client satisfaction and contribute to business success. This role emphasizes relationship-building and offers professional growth across various industries. Join a supportive team that values your contributions and fosters meaningful connections.

Qualifications

• Proven experience managing client relationships, preferably in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for the review of the hiring manager. This may be followed by a test or short project to determine your fit for the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without meeting you face-to-face or via Zoom. You will be invited to a live meeting or Zoom, where you'll meet our INFUSE team.
4. Finally, if both parties are interested, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made, as we view our team members as family and want you to feel welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, see our Privacy Policy.

About the Role

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE seeks a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join our supportive community and enjoy meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to stakeholders clearly.
• Identify and grow opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations.
• Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements

• Proven experience managing client relationships, preferably in related fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and effective problem-solving skills.

If you're passionate about building relationships and delivering top client experiences, we invite you to apply. Join INFUSE and be part of a team that values your contributions. Submit your application today!