Head Waiter (Travel Ready Doc & C1D Visa) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 12,000,000 - 100,000,000; Full time

Job description

Job Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Responsibilities include:

1. Planning, scheduling, and assigning staff; assisting with menu presentations and organizing F&B ship functions and events; greeting guests and ensuring their well-being.
2. Managing guest reservations and seating; communicating guest allergies and needs.
3. Maintaining professional communication with the culinary and bar teams.
4. Conducting monthly inventories and assisting with ordering.
5. Managing budgets, inventory tasks, and stock takes.
6. Controlling pest management logs per health policies.
7. Updating the Restaurant Manager on team performance; improving service delivery based on feedback and standards.
8. Ensuring equipment safety, cleanliness, and proper sanitation.
9. Preparing mise-en-place 15 minutes prior to service.
10. Scheduling staff and monitoring attendance in accordance with maritime labor standards.
11. Leading a multicultural team, enhancing satisfaction, productivity, and retention; holding daily team meetings for updates and feedback.
12. Providing high-level guest service aligned with company standards and policies.
13. Identifying and developing potential STARS; fostering a culture of ownership and responsibility.
14. Conducting performance reviews, ensuring MLC compliance, onboard training, and crew recognition.
15. Wearing appropriate PPE and using safe lifting techniques.
16. Maintaining grooming standards and securing company property.
17. Adapting to different work times, working under pressure with a positive attitude.
18. Gaining knowledge about ports, shore excursions, and ship activities.
19. Contributing to KPI goals; participating in safety, security, and emergency training.