Service Coordinator

Bosch Group; Daerah Khusus Ibukota Jakarta; On-site; USD 10,000 - 15,000; Full time

Job summary

A leading company is seeking a motivated individual to support Authorized Services and Dealers in Jakarta. The role involves ensuring high service standards and managing parts ordering. Candidates should have a degree in Industrial Management or related fields and possess strong communication and analytical skills. This is a contract-based position with travel requirements.

Qualifications

• At least 3 years of experience in related field required.
• Willing to travel.

Responsibilities

• Support Authorized Services and Dealers for parts ordering and availability.
• Supervise and maintain service standards through visits and audits.
• Update and manage reports and claims from Authorized Services.

Skills

Data Analytics

Communication

Teaching

Interpersonal Skills

English

Discipline

Honesty

Responsibility

Education

Diploma or Bachelor’s Degree in Industrial Management

Industrial Engineering

Management

Tools

MS Office

Job description

At Bosch, we care. For you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Work #LikeABosch

Job Description

Support Authorized Services and Dealers for parts ordering, availability (substitution if needed) and spare parts knowledge for both internal and external (Sales team, Dealers, Authorized Services, Users)

Supervise & maintain the highest service standard of Authorized Service through structured visit and field audit

Update & manage all of report and claim from Authorized Services

Visits to market (Dealers, Users) to always update user or dealers needs

Work closely with sales team in seminars or events

Qualifications

Candidate must possess at least Diploma or bachelor’s degree in industrial management, Industrial Engineering or Management.

At least 3 years of working experiences in related field is required

Have good data analytics, communication, teaching and interpersonal skills

Have a basic skill in speaking or writing in English

Energetic and motivated with high level of commitment

Discipline, honest and responsible

Have an ability to operating MS Office (Power Point, Excel, Word).

Willing to travel.

Additional information

This position will be hired contract-based under third party.

HR Contact Person: Nahda Miftah

The company was set up in Stuttgart in 1886 by Robert Bosch (1861–1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and Robert Bosch GmbH.

Bosch has been present in Indonesia since 1919. In May 2008, the company set up the wholly foreign-owned subsidiary, PT. Robert Bosch (RBID), in Jakarta and branch offices in Surabaya, Medan, Balikpapan, Semarang, and Bali. Today, Bosch in Indonesia is active in all of the company’s four business sectors – Mobility Solutions, Industrial Technology, Consumer Goods and Energy and Building Technology.

PT. Bosch Rexroth (DCID), established in 2002, is an Indonesian representative of Bosch Rexroth AG. We offer competence and local added value in industrial and factory automation for our customers and provide drive and control technology to serve our local market. We offer: - Industrial Hydraulics, - Mobile Hydraulics, - Electric Drives and Controls, - Linear Motion and Assembly Technologies, - Service Engineering.

PT Robert Bosch Automotive (RBIY) is an automotive manufacturing plant set up in Cikarang to represent Powertrain Solutions division. This legal entity has been present since 2013. Its current operation deals with manufacturing of engine control unit and other automotive products.

All three legal entities are served by a shared service regional organization set up under RBID. Departments included under the shared service organization are Human Resources, Finance and Accounting, Controlling, Facility Management, Purchasing, Logistics, Information Systems, and Corporate Communication.

History

The company was set up in Stuttgart in 1886 by Robert Bosch (1861–1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and Robert Bosch GmbH.

Bosch has been present in Indonesia since 1919. In May 2008, the company set up the wholly foreign-owned subsidiary, PT. Robert Bosch (RBID), in Jakarta and branch offices in Surabaya, Medan, Balikpapan, Semarang, and Bali. Today, Bosch in Indonesia is active in all of the company’s four business sectors – Mobility Solutions, Industrial Technology, Consumer Goods and Energy and Building Technology.

PT. Bosch Rexroth (DCID), established in 2002, is an Indonesian representative of Bosch Rexroth AG. We offer competence and local added value in industrial and factory automation for our customers and provide drive and control technology to serve our local market. We offer: - Industrial Hydraulics, - Mobile Hydraulics, - Electric Drives and Controls, - Linear Motion and Assembly Technologies, - Service Engineering.

PT Robert Bosch Automotive (RBIY) is an automotive manufacturing plant set up in Cikarang to represent Powertrain Solutions division. This legal entity has been present since 2013. Its current operation deals with manufacturing of engine control unit and other automotive products.

All three legal entities are served by a shared service regional organization set up under RBID. Departments included under the shared service organization are Human Resources, Finance and Accounting, Controlling, Facility Management, Purchasing, Logistics, Information Systems, and Corporate Communication.