Receptionist (Penestanan, Daily Worker)

Outpost; Ubud; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a forward-thinking travel and hospitality brand as a Receptionist in beautiful Ubud, Bali. This role is perfect for individuals who thrive in dynamic environments and love engaging with diverse people. You'll be the welcoming face of the company, responsible for creating a friendly atmosphere, assisting guests, and managing daily operations. With a focus on community and connection, this position offers a unique opportunity to contribute to a vibrant culture while enhancing your skills in hospitality. If you're passionate about travel and eager to grow in a supportive environment, this is the perfect opportunity for you!

Qualifications

• 1+ year experience in hospitality or related fields preferred.
• Fluent in English with excellent verbal and written communication skills.

Responsibilities

• Greet guests and create a welcoming environment.
• Manage daily operations including opening/closing the space.
• Assist members with inquiries and provide tours.

Skills

Communication Skills

Organizational Skills

Time Management

Customer Service

Problem-Solving

Basic Computer Skills

Education

High School Diploma

Hospitality Certification

Tools

Office Software

Job description

About the job Receptionist (Penestanan, Daily Worker)

Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.

Our destination neighborhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, cafe and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travelers, as well as career opportunities and lifestyle content.

Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Sri Lanka, with further locations coming online in the region in late 2022.

Who we are:

We venture to the frontier because, out there, we belong. We travel not to escape, but to engage to add to our lives not replace what’s missing. We experience new destinations; not just see them. Curiosity guides our quest. We search for fellow explorers, creatives and entrepreneurs who share our values. We seek to understand one another, embrace our differences. We’re not a community of like-minds. But a rich mix of cultural creatives, living, working and sharing on the frontier. Contribution to something greater compels us. Our journey is more than venturing down a new path; it’s discovering a new train of thought. Come join a growing company and help us redefine how people will live, work and find their purpose.

Who We Are Looking For:

Person who will be the face of the company brand with excellent communication skills and a warm, fun personality.

Responsibilities include:

1. Create a welcoming feeling when entering the space.
2. Be the first contact that people see when they enter the space or pass through for events.
3. Interact with many different people from various walks of life.
4. Present Outpost positively while fielding questions and forwarding inquiries to appropriate parties.
5. Carry out random acts of kindness.

Key Responsibilities:

1. Opening/closing the space daily.
2. Screening for members/non-members.
3. Greet everyone who comes into the space and provide tours for new members and other interested parties.
4. Record member activities for tracking hours in respective software.
5. Accept packages and sort mail.
6. Tidy and stock up to ensure our space continually reflects who we are and what we value.
7. Keep the space tidy throughout the day, including monitoring & organizing shoe racks arrangement.
8. Work together with housekeeping to ensure space is clean and drinking water supplies are sufficient.
9. Inform related parties for member birthdays to make little celebrations.
10. Keep notes and record messages from guests to obtain feedback for improvement and report it back to management.
11. Assist Outpost members with F&B reservations.
12. Conduct administrative assistant tasks as necessary.
13. Introduce new members to the community and facilitate connections.
14. Answer incoming calls and address guest questions & inquiries.
15. Support event and community activities in the space and work closely with the Experience & Community team.

Qualifications:

1. High attention to detail and accuracy.
2. Comfortable dealing with ambiguity and working independently.
3. Excellent time management and organizational ability.
4. Passion to learn and grow.
5. Experience in hospitality is a benefit.

Job Requirements:

1. Can be from any background (hospitality and English certification is a plus).
2. 1+ year experience in related fields (experience as a hotel receptionist is a benefit).
3. Hospitality and/or fast-growing startup experience preferred.
4. Great organizational and people skills.
5. Able to work under pressure.
6. Basic computer skills.
7. Strong employee-relations skills with attention to diverse international and local culture knowledge; must be approachable and able to earn trust and credibility with employees in the organization.
8. Solution-oriented, highly resourceful, with exceptional follow-through.
9. Able to deal with and manage effectively conflictual situations.
10. Flexible, highly organized, and able to easily shift priorities.
11. Possess a natural, yet professional ease at working with and relating to the needs of employees in a fast-paced, ever-changing environment.
12. Fluent in English is a must.
13. Excellent verbal and written communication skills.
14. Applicants for this position should be of Indonesian nationality and able to relocate/live in Bali.