Bell Driver

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a leading resort overlooking the South China Sea as a guest services coordinator. You will ensure a seamless experience for guests from arrival to departure, managing their needs and providing exceptional service. This role requires strong communication skills, a background in hospitality, and a commitment to exceeding guest expectations.

Qualifications

• At least 1 year of experience in an international hotel chain required.
• Fluent in the national language and proficient in English.

Responsibilities

• Assist guests upon arrival, managing their vehicle and luggage.
• Respond professionally to guest queries and record additional instructions.
• Upsell and cross-sell hotel products.

Skills

Customer Service

Communication

Problem Solving

Education

Vocational diploma or degree in hospitality

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon introduces Swiss-inspired hospitality to Bintan, celebrating Mövenpick's rich culinary legacy. The resort aims to be a new beach getaway destination for all generations, featuring 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness is an integral part of the resort experience, with a comprehensive wellness and recreation village including a gym, spa, and Kid Club.

Job Description

This position is responsible for creating a seamless, memorable, and safe experience for all guests upon arrival, during their stay, and upon departure from the hotel.

Ensuring Exceptional Customer Experience

• Anticipate guest needs and exceed expectations.
• Recognize and appreciate repeat guests and elite members.
• Continuously seek opportunities to learn and grow, gaining comprehensive product knowledge to confidently answer guest inquiries.
• Take pride in being part of the Mövenpick Hotel team.

Core Work Activities

• Assist guests upon arrival, managing their vehicle and luggage.
• Handle ad hoc requests such as taxis/transportation and ensure timely follow-up.
• Manage vehicle circulation at the front entrance to prevent congestion.
• Ensure smooth transfer of guest luggage during arrival and departure within specified timings.
• Understand local areas, surroundings, and communities.
• Respond professionally to guest queries and record additional instructions or information.
• Coordinate with front office and guest relations teams.
• Follow standard procedures for luggage, packages, and goods storage, handling guest belongings with care.
• Efficiently manage the storage room and utilize the property management system.
• Escort guests to their rooms, explaining facilities and hotel services confidently.
• Assist with courier services, embarkation requirements, babysitting requests, and delivering newspapers.
• Follow up on email correspondence and stay informed about hotel and local area events.
• Provide information on local attractions and make travel arrangements.
• Upsell and cross-sell hotel products.
• Understand hotel policies on lost and found and communicate rules confidently.
• Make restaurant reservations, direct guests, and book tours as per standard procedures.
• Arrange transportation services and follow up to prevent delays.
• Adhere to all standard operating procedures, hotel rules, and safety regulations.
• Lift items up to 20 kg, and stand, sit, or walk for extended periods.
• Ensure the safety of guests' property, including luggage, vehicles, and keys.
• Keep reception informed of any issues or observations during shifts.

Qualifications

• Vocational diploma or degree in hospitality is advantageous.
• At least 1 year of experience in an international hotel chain is required.
• Fluent in the national language and proficient in English; knowledge of a third language is a plus.
• Valid driving license held for at least 2 years.
• Knowledge of local environment and surroundings.

Additional Information

This position is open only to Indonesians, in compliance with local employment laws.