Resort Deck Attendant - Viking Cruise - Jakarta

PT. Ratu Oceania Raya; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks dedicated service staff to enhance guest experiences. This role involves ensuring cleanliness and delivering exceptional food and beverage services while adhering to high standards. The ideal candidate will thrive in a dynamic environment, showcasing a commitment to customer satisfaction and teamwork. Join a vibrant team where your contributions will directly impact guest enjoyment and satisfaction, making every day rewarding. If you are passionate about hospitality and eager to provide top-notch service, this opportunity is perfect for you.

Qualifications

• Experience in food and beverage service with a focus on customer satisfaction.
• Knowledge of cleanliness standards and safety regulations.

Responsibilities

• Ensure cleanliness and order in the pool area and resort decks.
• Deliver professional food and beverage services to guests.
• Maintain knowledge of all food and beverage items served.

Skills

Customer Service

Food & Beverage Service

HACCP Knowledge

Sales Orientation

Inventory Management

Education

High School Diploma

Hospitality Management Degree

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. You ensure a friendly and professional service following the S.T.A.R. Service Experience standards while maintaining the pool area and resort decks clean and in order at all times. Consistently and effectively delivering beverage related services in the same areas, in accordance with department SOPs.
2. Provide a professional, welcoming, and sales-oriented Food & Beverage service following the S.T.A.R. Service Experience Standards.
3. Ensure absolute cleanliness and order in accordance with HACCP, USPHS rules, department SOPs, and supervisor’s directions.
4. Operate service procedures according to SOPs and Department Service Standards.
5. Set up working areas in accordance with standards and procedures before guest arrival and maintain throughout the day until closing.
6. Refurbish and replace supplies continuously throughout the day.
7. Return used towels to the Laundry Department for washing.
8. Maintain sun chairs and all other furniture in the working area in a spotless condition and restore immediately after guest use.
9. Maintain complete knowledge of all Food and Beverage items served in the area and in other areas when substituting positions.
10. Keep updated on all complimentary Bar Menus to deliver exceptional service at all times.
11. Follow all applicable standards and procedures in service delivery at all times.
12. Participate actively in training sessions and retain shared knowledge effectively.
13. Operate only equipment you have been trained on, using caution to prevent damage or injury.
14. Store and manage inventory stock according to set par-levels, following safety and sanitation rules.
15. Assist other departments upon supervisor’s instruction as required.
16. Participate in loading activities as directed by supervisors.
17. Perform other related duties as assigned by management or supervisors. This description is not exhaustive and employees may be required to perform additional job-related duties.